ACAlex Cianci
@alexcianci
Product leader driving AI-enabled learning experiences, cross-functional alignment, and measurable business impact.
United StatesWhat I'm looking for
I am a senior product management professional with nearly six years leading product strategy, AI-driven initiatives, and cross-functional teams to deliver scalable learning and support solutions. I focus on practical decision-making, clear direction, and data-informed priorities to drive measurable outcomes.
At ServiceNow, I led AI-driven learning-path and recommendation efforts that yielded multi-million-dollar savings and revenue opportunities, streamlined identity and support workflows to cut costs and support volume, and managed rapid vendor replacements to maintain transaction continuity. I prioritize customer-centric design and continuous iteration to improve CSAT and conversion.
I bring strong abilities in product vision, feature prioritization, analytics, and stakeholder collaboration, and I enjoy mentoring teams, simplifying complex problems, and shipping solutions that deliver business value and delightful user experiences.
Experience
Work history, roles, and key accomplishments
SEPioneered AI-driven learning path initiative projected to save 200K+ manual hours and $24M+, and delivered triaging and EMS cancellation automations that reduced support intervention by 43% and 60% respectively.
SESpearheaded MyLearningGuide AI recommendation and support chat delivering projected $20M+ revenue and 4M+ interactions annually; launched B2B planning tool expected to add $1.6M bookings and $2.3M pipeline.
SEReleased AI automation store and case summarization reducing 2,000+ annual support cases and improved registration flows to 50.4% conversion, driving 26K+ new registrations and higher CSAT.
SEProvided consultative guidance on user journey identification, roadmap ideation, UI design and improved client satisfaction and product delivery through focused inbound product work.
SESupported product initiatives and execution as Associate Product Manager, contributing to feature development and cross-functional delivery for Now Learning and inbound products.
Education
Degrees, certifications, and relevant coursework
UUUniversity of Illinois at Urbana-Champaign
Bachelor of Science; Bachelor of Arts, Psychology; Political Science
B.S. in Psychology and B.A. in Political Science from the University of Illinois at Urbana-Champaign.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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