alex blatzas

Led a team of 8 junior developers, designing and delivering a full onboarding and development framework that transitioned all apprentices into qualified developers within one year. Facilitated all Scrum ceremonies, managed delivery timelines, and maintained alignment with stakeholders and business objectives. Coached team members on agile practices, technical skills, and ownership mindset, fosteri

Developed and maintained the internal BPM application (TITAN) using PEGA PRPC within agile sprints. Collaborated closely with Product Owners and technical teams to align software features with business needs. Supported backlog refinement, participated in Scrum events, and helped embed agile practices.

Provided 1:1 coaching and group facilitation for over 20 sales agents, significantly improving KPI performance and customer outcomes. Delivered onboarding and continuous improvement training to ensure high standards of quality and compliance. Analyzed data and presented insights to business leaders, supporting strategic decision-making and product development.

Engaged with customers on sales, upgrades, and service solutions while ensuring compliance and satisfaction. Supported quality assurance efforts and provided peer guidance to new hires. Recognized for strong communication, initiative, and knowledge sharing within the team.

Managed hotel restaurant operations, overseeing staffing, scheduling, and supplier coordination. Ensured high-quality customer service delivery and resolved operational challenges under pressure. Gained valuable experience in team leadership and conflict resolution.

Collected, analyzed, and reported agricultural data to support national programs and initiatives. Delivered high-accuracy data entry and reporting under tight deadlines. Contributed to informed decision-making through meticulous data management.

Contributed to infrastructure projects by managing land access and rights acquisition, liaising with stakeholders across municipalities and legal teams. Coordinated project logistics and maintained accurate reporting to ensure project milestones were met. Developed strong skills in multi-stakeholder engagement and proactive issue resolution.

Undertook a Master of Science program in Physics. The studies are currently on hold.

Graduated from the 4th General Lyceum of Katerini, completing secondary education. Developed foundational knowledge across various subjects.