alex blatzas
@alexblatzas
Certified PEGA System Architect and Agile Team Leader.
What I'm looking for
I am a certified PEGA System Architect and an experienced Agile Team Leader with a strong background in Scrum facilitation and project delivery. My journey in software development has been marked by a proven track record of guiding cross-functional teams through agile transformations, mentoring junior talent, and driving the successful execution of technology roadmaps.
At Jetty Technologies LTD, I lead a team of eight junior developers, designing and delivering a comprehensive onboarding and development framework that successfully transitioned all apprentices into qualified developers within one year. I am passionate about fostering collaboration and continuous improvement, and I take pride in promoting a high-trust, collaborative team environment. My experience spans various roles, including PEGA Developer and Sales Quality Coach, where I have consistently delivered high-quality solutions and supported strategic decision-making through data analysis.
Experience
Work history, roles, and key accomplishments
Agile Team Leader & Scrum Master
Jetty Technologies LTD
Feb 2022 - Present (3 years 4 months)
Led a team of 8 junior developers, designing and delivering a full onboarding and development framework that transitioned all apprentices into qualified developers within one year. Facilitated all Scrum ceremonies, managed delivery timelines, and maintained alignment with stakeholders and business objectives. Coached team members on agile practices, technical skills, and ownership mindset, fosteri
PEGA Developer
SSE-OVO Telecoms
Oct 2021 - Present (3 years 8 months)
Developed and maintained the internal BPM application (TITAN) using PEGA PRPC within agile sprints. Collaborated closely with Product Owners and technical teams to align software features with business needs. Supported backlog refinement, participated in Scrum events, and helped embed agile practices.
Sales Quality Coach
SSE Retail
Jun 2019 - Present (6 years)
Provided 1:1 coaching and group facilitation for over 20 sales agents, significantly improving KPI performance and customer outcomes. Delivered onboarding and continuous improvement training to ensure high standards of quality and compliance. Analyzed data and presented insights to business leaders, supporting strategic decision-making and product development.
Sales Advisor
SSE Retail
Jan 2018 - Present (7 years 5 months)
Engaged with customers on sales, upgrades, and service solutions while ensuring compliance and satisfaction. Supported quality assurance efforts and provided peer guidance to new hires. Recognized for strong communication, initiative, and knowledge sharing within the team.
Restaurant Manager
Various Establishments
May 2015 - Present (10 years 1 month)
Managed hotel restaurant operations, overseeing staffing, scheduling, and supplier coordination. Ensured high-quality customer service delivery and resolved operational challenges under pressure. Gained valuable experience in team leadership and conflict resolution.
Data Analyst
Greek Ministry of Agriculture
Mar 2013 - Present (12 years 3 months)
Collected, analyzed, and reported agricultural data to support national programs and initiatives. Delivered high-accuracy data entry and reporting under tight deadlines. Contributed to informed decision-making through meticulous data management.
Operations Administrator
Asphaltobeton Ltd
Nov 2009 - Present (15 years 7 months)
Contributed to infrastructure projects by managing land access and rights acquisition, liaising with stakeholders across municipalities and legal teams. Coordinated project logistics and maintained accurate reporting to ensure project milestones were met. Developed strong skills in multi-stakeholder engagement and proactive issue resolution.
Education
Degrees, certifications, and relevant coursework
Aristotle University of Science
Master of Science, Physics
Undertook a Master of Science program in Physics. The studies are currently on hold.
4th General Lyceum of Katerini
High School Diploma, General Studies
Graduated from the 4th General Lyceum of Katerini, completing secondary education. Developed foundational knowledge across various subjects.
Availability
Location
Authorized to work in
Job categories
Interested in hiring alex?
You can contact alex and 90k+ other talented remote workers on Himalayas.
Message alexFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
