At U.S. Renal Care, I redesigned onboarding, assessment, and certification programs for a regulated healthcare workforce, raising first-attempt pass rates from 17% to 94% and reducing remediation attempts. I also built executive dashboards to show program impact and led AI and automation initiatives that increased content production efficiency by 71%.
At Skuid, I launched the company’s first Customer Education department, established a revenue-generating certification program, and led LMS selection and implementation. I also helped launch a self-service learning and community platform rated 4.8/5 in its first year; earlier at JFNA, I built a digital knowledge repository that delivered $820,000 in annual cost savings.
