ARAlexandra Rak
@alexandrarak
Results-driven sales and operations leader specializing in debt settlement and high-volume sales.
United StatesWhat I'm looking for
I am a results-driven sales and operations professional with over six years of experience in debt settlement and high-volume sales environments. I consistently exceed revenue targets while optimizing internal workflows to improve team performance.
At Guardian Litigation Group I serve as an Intake Specialist, bridging Sales and Marketing, diagnosing lead-quality trends, and supporting enrollment troubleshooting, which contributed to a strong personal conversion and retention record.
Previously at BMW North Scottsdale I closed high-volume, high-ticket deals, managed 30+ active client opportunities, and designed lease-end SOPs used to train staff—demonstrating hands-on operational leadership and cross-department collaboration.
I am passionate about mentoring talent, applying data-backed improvements, and building efficient processes that scale in fast-paced, growth-oriented organizations.
Experience
Work history, roles, and key accomplishments
Intake Specialist
Guardian Litigation Group
Oct 2024 - Present (1 year 2 months)
Managed lead intake and client education, achieving an 8% personal conversion rate and 95% client retention while identifying lead quality trends and resolving operational bottlenecks to improve campaign performance.
Client Advisor (Sales)
BMW North Scottsdale
Jan 2019 - Dec 2024 (5 years 11 months)
Consistently exceeded sales goals by closing an average of 9 deals per month while managing a 30+ opportunity pipeline and coordinating with finance and service to resolve complex customer issues.
Lease End Operations Admin
BMW North Scottsdale
Jan 2019 - Dec 2024 (5 years 11 months)
Designed and managed end-to-end lease-end workflows, authored SOPs for vehicle returns, and handled 15–30 daily cases to ensure consistent processes and efficient case resolution.
Sales Porter & Receptionist
BMW North Scottsdale
Jan 2019 - Dec 2020 (1 year 11 months)
Supported dealership operations and customer reception, demonstrating leadership and work ethic that led to rapid promotion into sales and operations roles.
Education
Degrees, certifications, and relevant coursework
AUArizona State University
Bachelor of Science, Psychology
Pursuing a Bachelor of Science in Psychology with anticipated transfer completion in Fall 2026.
RCRio Salado College
General Coursework, Psychology
Completed general coursework with a focus on psychology and currently attending prior to transfer.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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