Alexandra Leconte

I’m a Customer Enablement Specialist focused on solving customer problems fast and preventing repeat contact. I act as the key troubleshooting liaison for B2B customers—including governments, municipalities, and water and wastewater facilities—handling order, invoicing, shipping, and product issues through phone, email, and back-end customer service methods.

In my current hybrid role in Atlanta, I determine underlying reasons for repeated service failures, resolve root causes, and ensure those issues don’t bring customers back to me again. I also collaborate with cross-functional teams of Sales, Operations, and Logistics to solve fulfillment challenges and maintain timely delivery, even during major organizational change.

Previously, as a Claims Adjuster, I managed 20–30+ customer cases each day and ensured claims were resolved timely to support the objective of retaining the customer and preventing attrition. I built strong customer confidence by communicating empathically, simplifying complicated claims into clear instructions, and de-escalating stressful situations while maintaining complete documentation for audits.

Before that, I worked as an Implementation Specialist, using marketing expertise to create an easy-to-understand curriculum, orient stakeholders, and drive early adoption through 30–50+ outreach calls and emails each week. I helped with grant creation and partnership outreach and evaluated outcomes using surveying and reporting—then used what I learned to improve curriculum and stakeholder understanding.