Open to opportunities

Alexander Whitham

@alexanderwhitham

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Dedicated technical support specialist with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth.

I am a dedicated Technical Support Specialist and Operations Associate with a proven track record of providing exceptional customer service and technical assistance. My experience at Prudential has equipped me with the skills to assist customers with navigation issues, troubleshoot technical problems, and maintain professionalism while handling sensitive information. I excel in creating detailed support tickets for complex issues and have a strong understanding of various financial applications.

Prior to my role at Prudential, I served as an Assistant General Manager at Frisch’s Restaurants, where I honed my leadership abilities and developed a keen understanding of operational efficiency. I successfully addressed customer complaints, managed staffing, and contributed to sales growth through strategic recommendations. My background in the restaurant industry has instilled in me a strong work ethic and the ability to thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist / Operations Associate

Prudential

Feb 2024 - May 2025 (1 year 3 months)

Assisted customers with navigation issues, guiding them through authentication and escalating complex technical problems to IT. Provided clear, scripted support for logging into various Prudential products, maintaining professionalism and adhering to established protocols.

Troubleshooting Authentication IT Support Data Entry Fraud Detection Account Management Microsoft Excel

Assistant General Manager

Frisch's Restaurants Inc.

Dec 2016 - Dec 2023 (7 years)

Assisted the General Manager in staffing, addressing customer issues, and monitoring restaurant operations. Ensured product availability, maintained cash controls, and contributed to budgeting and payroll.

Staffing Customer Service Recruiting Budgeting Payroll Sales Growth

Assistant Manager

Speedway LLC.

Jun 2008 - Nov 2012 (4 years 5 months)

Provided customer service leadership, training, and coaching for all store employees. Maintained a clean and safe environment, assisted in merchandising programs, and handled cash and fuel transactions.

Customer Service Leadership Merchandising Programs Loyalty Programs Employee Retention

Customer Service Representative

Teleperformance USA

Jun 2007 - Jun 2008 (1 year)

Connected with customers via phone, email, and chat to resolve questions or concerns, de-escalating issues calmly. Responded to requests for assistance and processed payments, tracking all call-related information for auditing and reporting.