Alexander Whitham
@alexanderwhitham
Dedicated technical support specialist with strong customer service skills.
What I'm looking for
I am a dedicated Technical Support Specialist and Operations Associate with a proven track record of providing exceptional customer service and technical assistance. My experience at Prudential has equipped me with the skills to assist customers with navigation issues, troubleshoot technical problems, and maintain professionalism while handling sensitive information. I excel in creating detailed support tickets for complex issues and have a strong understanding of various financial applications.
Prior to my role at Prudential, I served as an Assistant General Manager at Frisch’s Restaurants, where I honed my leadership abilities and developed a keen understanding of operational efficiency. I successfully addressed customer complaints, managed staffing, and contributed to sales growth through strategic recommendations. My background in the restaurant industry has instilled in me a strong work ethic and the ability to thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist / Operations Associate
Prudential
Feb 2024 - May 2025 (1 year 3 months)
Assisted customers with navigation issues, guiding them through authentication and escalating complex technical problems to IT. Provided clear, scripted support for logging into various Prudential products, maintaining professionalism and adhering to established protocols.
Assistant General Manager
Frisch's Restaurants Inc.
Dec 2016 - Dec 2023 (7 years)
Assisted the General Manager in staffing, addressing customer issues, and monitoring restaurant operations. Ensured product availability, maintained cash controls, and contributed to budgeting and payroll.
Assistant Manager
Speedway LLC.
Jun 2008 - Nov 2012 (4 years 5 months)
Provided customer service leadership, training, and coaching for all store employees. Maintained a clean and safe environment, assisted in merchandising programs, and handled cash and fuel transactions.
Customer Service Representative
Teleperformance USA
Jun 2007 - Jun 2008 (1 year)
Connected with customers via phone, email, and chat to resolve questions or concerns, de-escalating issues calmly. Responded to requests for assistance and processed payments, tracking all call-related information for auditing and reporting.
Education
Degrees, certifications, and relevant coursework
Greene County Career Center
Completed vocational training and education at Greene County Career Center. Focused on developing practical skills relevant to various industries.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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