Alexander Whitham

Throughout my career, I have specialized in operational leadership, business turnarounds, and technical support across the retail, food service, and financial sectors. Currently, as Profit Center Manager at Travel Centers of America, I directed a full operational turnaround that transitioned an underperforming location from a net loss to over 200% bottom-line growth and a 10.2% increase in sales. In this role, I maintain full P&L oversight, analyze financial performance using SAP, and reconfigure technical workflows—such as Kitchen Display Systems—to eliminate order errors and increase service speed. I also implemented customer feedback strategies that raised our store rating from 2.7 to 3.8 stars.

Previously, I served as a Technical Support Specialist at Prudential via Corporate Brokers LLC, resolving Tier 1 and Tier 2 remote issues for 30 or more clients daily. I managed identity and access setup, guided users through secure account recovery, and tracked incidents in ServiceNow to maintain compliance with SLAs. My responsibilities also included processing complex legal and financial documentation, auditing compliance reports in Excel, and coordinating with fraud teams to mitigate risks using tools like NFS FBSI and Wealthscape. Earlier in my career, I gained extensive leadership experience managing daily operations, inventory, and staff development during a nine-year tenure as Assistant General Manager at Frisch's Restaurants and four years as Assistant Manager at Speedway.

I am seeking opportunities that allow me to leverage my background in process optimization, cross-functional leadership, and technical troubleshooting. I excel in environments where I can evaluate performance data, streamline operations, and ensure both exceptional client satisfaction and strong organizational performance.