Alexander Paul Arcayos
@alexanderpaularcayos
Customer Service Representative at Cardinal Health International Philippines processing medical orders, claims, and customer inquiries.
PhilippinesWhat I'm looking for
At Cardinal Health International Philippines, I process medical orders for hospital and clinic equipment, along with claims, debit and credit transactions, returns, and customer inquiries.
At Everise, I worked as an Operations Supervisor, coaching team members, addressing performance issues, and monitoring service KPIs and team metrics. Earlier, I supported customers at Everise and reviewed online transactions for fraud at Teleperformance.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Cardinal Health International Philippines
Jan 2024 - Jan 2026 (2 years)
Processed medical orders for hospital and clinic equipment, handled claims, debit and credit, returns, and customer inquiries.
Operations Supervisor
Everise
Jan 2021 - Jan 2024 (3 years)
Led team members, fostered professional development through coaching and communication, and promoted teamwork. Managed performance issues, developed action plans, and ensured service met contractual KPIs.
Customer Service Representative
Everise
Jan 2019 - Jan 2021 (2 years)
Answered customer phone calls, provided requested information, resolved complaints fairly, escalated concerns to management, and delivered exceptional support.
Fraud Analyst
Teleperformance
Jan 2018 - Jan 2019 (1 year)
Observed customer online transactions to identify fraudulent activity such as account takeover, friendly fraud, and theft. Identified and cancelled fraudulent transactions.
Education
Degrees, certifications, and relevant coursework
Philippine College of Criminology
Criminology
2010 - 2012
Studied criminology at the Philippine College of Criminology from 2010 to 2012.
Benigno Ninoy S. Aquino High School
High School Diploma
2004 - 2010
Completed high school education at Benigno Ninoy S. Aquino High School from 2004 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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