Alexander Mokari
@alexandermokari
I grow customer portfolios through retention, expansion, and AI-powered account insights.
United StatesWhat I'm looking for
I own post-sale relationships for 40,000+ active accounts across six product lines at Corporate Tools, growing the portfolio 13% in 15 months while holding churn steady.
I drive renewals, expansion, and adoption through account health monitoring, business reviews, and AI-powered workflows that automate reporting and flag at-risk accounts early. My work helped grow addon revenue year over year, including 101% growth in phone services and 71% growth in virtual office services.
I lead a 10-person team and build the dashboards, onboarding improvements, and escalation practices that help Product, Sales, and Support act on customer signals. I pushed team NPS above 95% and increased survey response rates to 25% by improving onboarding, adoption, and renewal touchpoints.
Previously, I improved premium-product activation at Indeed, supported Ray-Ban Smart Glasses issue resolution at Meta, and delivered technical adoption and training programs for 400+ government personnel at TSA.
Experience
Work history, roles, and key accomplishments
Client Experience Manager
Corporate Tools
Mar 2025 - Present (1 year 5 months)
Owns post-sale relationships for 40,000+ accounts, growing portfolio 13% and driving addon revenue growth. Leads a 10-person team and builds AI-powered workflows to automate reporting and flag at-risk accounts.
Reduced activation errors by 20% and achieved 98% accuracy in invoice reviews. Managed client relationships for Fortune 500 accounts and streamlined team KPIs to cut processing time.
Evaluated hardware and software bug reports for Ray-Ban smart glasses, reducing resolution time and repeat defects. Facilitated stakeholder alignment between Engineering and Product and built onboarding programs.
Master Security Training Instructor
Dept. of Homeland Security – TSA
Aug 2018 - Sep 2022 (4 years 1 month)
Delivered tech adoption programs to 400+ personnel and trained instructors on new CT screening technology. Built standardized curricula and overhauled the LMS, achieving record compliance rates.
Education
Degrees, certifications, and relevant coursework
Austin Community College
Bachelor of Science, Computer Information Technology
Bachelor of Science in Computer Information Technology from Austin Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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