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Alexander Maryanov

@alexandermaryanov

Senior Customer Success Manager at Remote Bob, managing international client accounts and tracking retention and growth opportunities.

Bulgaria

Message

What I'm looking for

I'm targeting a Senior CS Manager role at Cashwave in Sofia / EU, with readiness for office presence in central Sofia and international travel.

At Remote Bob, I manage key international client accounts, track retention metrics, and forecast pipeline opportunities. I also maintain CRM data in HubSpot.

At MyGlassStudio, I managed multi-million Euro portfolios across international markets, building relationships with C-level executives and hotel group directors. I led contract renewals, expansion negotiations, and custom product upsells.

Earlier, at Montway Auto Transport, I mapped dealership partner organizations and worked with dispatch and IT teams to address client requirements. At Domestic & General, I negotiated contract renewals and supported account retention through consultative upselling.

Experience

Work history, roles, and key accomplishments

Current

Senior CS & Account Operations Lead

Current

Remote Bob

Mar 2024 - Present (2 years 8 months)

Actively manage key international client accounts, tracking retention metrics, forecasting pipeline opportunities, and maintaining clean CRM databases in HubSpot. Serve as the primary point of contact between client decision-makers and internal operational teams, delivering regular performance reports and customized presentations.

Account Management Retention Forecasting HubSpot CRM Reporting Presentation Skills

B2B Account Coordinator

Montway Auto Transport

Oct 2023 - Apr 2024 (6 months)

Mapped organizational structures for high-volume dealership partners to secure multi-departmental relationships and maximize client retention. Partnered with dispatch and IT teams to translate complex client requirements into operational solutions.

account mapping Customer Retention Cross Functional Collaboration Requirements Translation

Senior Commercial Account Lead

MyGlassStudio

Sep 2022 - Dec 2023 (1 year 3 months)

Managed multi-million Euro account portfolios across international markets, establishing strategic relationships with C-level executives and hotel group directors. Led end-to-end contract renewals, expansion negotiations, and custom product upsells for major corporate accounts.

Account Management Contract Negotiation Upselling Cross Selling Customer Relationship Management Event Marketing Campaign Marketing