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Alexander Bueno

@alexanderbueno

Customer support specialist with 5+ years in written, phone, and in-person service, ready for overnight remote chat and ticket support.

United States

Message

What I'm looking for

I'm seeking a remote overnight or graveyard-shift role focused on live chat and ticket-based customer support.

At Capitol Fire Sprinkler Co. Inc., I served as a written point of contact for vendors and internal teams, resolving scheduling and compliance questions through email and messaging. I also coordinated job assignments across ongoing threads and streamlined the record filing system.

At CASO Document Management, I processed and quality-checked high volumes of scanned documents, keeping records accurate, compliant, and audit-ready. I batched and sorted documents under deadline pressure while preserving data integrity.

In customer-facing roles at NYPD – Traffic Enforcement and St. Moriz, I explained regulations, defused frustrated people, and resolved customer concerns. I have 5+ years of customer service experience across written, phone, and in-person channels, and I'm available for overnight remote roles.

Experience

Work history, roles, and key accomplishments

Operations & Accounting Clerk

Capitol Fire Sprinkler Co. Inc.

Sep 2024 - Sep 2026 (2 years)

Served as a written point of contact for vendors and internal teams, resolving scheduling and compliance questions. Coordinated job scheduling and streamlined the record filing system to improve retrieval speed and document accuracy.

Written Communication Scheduling Records Management Microsoft Office Google Workspace

Document Specialist

CASO Document Management

Aug 2021 - Sep 2024 (3 years 1 month)

Processed and quality-checked high volumes of scanned documents daily, maintaining strict accuracy standards. Batched, labeled, and sorted documents under deadline pressure while preserving data integrity.

Document Management Quality Assurance Data Integrity Attention To Detail

Traffic Agent

NYPD – Traffic Enforcement

Apr 2018 - Jun 2020 (2 years 2 months)

Handled direct public interactions daily, explaining regulations clearly and defusing frustrated individuals. Managed real-time decision-making and problem resolution in a fast-paced public role.

Public Interaction Conflict Resolution Problem Solving Reporting

Security Officer

St. Moriz

Jun 2014 - Apr 2020 (5 years 10 months)

Delivered front-line customer service in a high-end retail environment, handling high-volume in-person interactions. Resolved customer concerns on the spot and maintained detailed logs of inventory and customer feedback.

Customer Service Conflict Resolution Logging Inventory Management