Alessandro Buoni

My name is Alessandro Buoni, and I am a dedicated technical support agent with extensive experience in the gaming and technology sectors. I hold a Master's Degree in Economics and a DSc in Information Systems, which have equipped me with a strong analytical foundation. My career began in localization testing, where I ensured the accuracy of game translations, and evolved into technical support roles where I excelled in managing customer interactions and resolving complex issues.

During my tenure at Pole to Win, I progressed from a Tier 1 Technical Support Agent to a Tier 2 Agent, where I provided coaching and support to my team while handling escalated tickets. My commitment to maintaining high-quality standards and my ability to adapt to client needs have been key to my success. Additionally, my academic research in fraud detection has allowed me to develop a multi-agent system tailored to the banking sector, showcasing my ability to merge theoretical knowledge with practical applications.