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Alessandro Buoni

@alessandrobuoni

Technical support agent with expertise in fraud detection and management.

United Kingdom

What I'm looking for

I am looking for a role that challenges my analytical skills and allows for career growth.

My name is Alessandro Buoni, and I am a dedicated technical support agent with extensive experience in the gaming and technology sectors. I hold a Master's Degree in Economics and a DSc in Information Systems, which have equipped me with a strong analytical foundation. My career began in localization testing, where I ensured the accuracy of game translations, and evolved into technical support roles where I excelled in managing customer interactions and resolving complex issues.

During my tenure at Pole to Win, I progressed from a Tier 1 Technical Support Agent to a Tier 2 Agent, where I provided coaching and support to my team while handling escalated tickets. My commitment to maintaining high-quality standards and my ability to adapt to client needs have been key to my success. Additionally, my academic research in fraud detection has allowed me to develop a multi-agent system tailored to the banking sector, showcasing my ability to merge theoretical knowledge with practical applications.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Åbo Akademi logoÅA

Åbo Akademi

Doctor of Science, Information Systems

2012 -

DSc (BA) in Information Systems. Title of my thesis: 'Fraud Detection in the Banking Sector - A Multi-Agent Approach'.

University of Trento logoUT

University of Trento

Master's Degree, Economics

2005 -

Master Degree in Economics. Title of my thesis: 'Multi criteria Decision Model in Fuzzy Environment'.

SS

Secondary School

High School Diploma, Sciences

Secondary school focusing on sciences.

Tech stack

Software and tools used professionally

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Alessandro Buoni - Tier 2 Technical Support Agent - Pole to Win | Himalayas