Alessandra Allegrini
@alessandraallegrini
Customer-focused assistant manager and performer skilled in team leadership and service excellence.
United KingdomWhat I'm looking for
I am an experienced assistant manager and customer care professional with a background in theatre and audiovisual translation. I consistently cultivate positive, accountable work environments, quickly learn and implement new processes, and deliver high-quality results that boost customer satisfaction.
My professional journey spans customer-facing roles at EasyJet, managerial responsibilities at Skye Basecamp, city tour guiding, and ongoing work as a professional theatre actress. I bring strong collaboration, adaptability, and communication skills, with fluency in Italian and advanced English.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Skye Basecamp
Jan 2024 - Present (2 years 1 month)
Cultivated a work environment focused on personal responsibility, continuous improvement and high-quality results, improving team productivity and service consistency.
Professional Theatre Actress
Independent Theatre
Jan 2015 - Present (11 years 1 month)
Collaborated with directors and cast to refine performances and achieve directorial vision while supporting backstage operations, demonstrating versatility and teamwork.
EACustomer Care Agent
EasyJet
Jan 2020 - Dec 2021 (1 year 11 months)
Delivered consistently high levels of customer care, enhancing satisfaction ratings and customer loyalty through effective problem resolution and communication.
City Tour Guide
Escocia Tour
Jan 2018 - Dec 2019 (1 year 11 months)
Conducted engaging historical and cultural tours across landmarks, enhancing visitors' understanding and satisfaction through storytelling and knowledgeable guidance.
Education
Degrees, certifications, and relevant coursework
ISTRAD
Master Degree, Audiovisual Translation, Subtitling, and Localization
2022 - 2023
Master's program in audiovisual translation focusing on subtitling, dubbing, and localization completed from 2022 to 2023.
EUTHECA
Bachelor of Arts, Acting and Performance
2011 - 2014
Double Bachelor of Arts in Acting and Performance studied from 2011 to 2014.
Availability
Location
United KingdomAuthorized to work in
Job categories
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