Looking for a job

Aleksandr Bersenev

@aleksandrbersenev

Operations Manager at L&G who delivered nine healthcare automations and improved EVV compliance from 43.99% to 84.45%.

At L&G, I delivered nine routinely used automations for healthcare operations, owning requirements, validation, rollout, monitoring, and ongoing support. I integrated LLM APIs into a caregiver follow-up agent that identified missed check-ins and sent personalized reminders.

I also led EVV follow-up and exception resolution, contributing to an increase in the agency's exception-based compliance measure from 43.99% to 84.45%. Automated document checks and exception routing supported 3,370 caregiver/date approvals in one month.

At Swan Dental, I automated dental-model preparation using Python in Blender, reducing preparation time by approximately 80%. Earlier, I improved workflows at Kalinka Estate and managed daily retail operations at Euroset.

Experience

Work history, roles, and key accomplishments

Operations Manager

L&G

Apr 2026 - Nov 2026 (7 months)

Delivered nine routinely used automations for a healthcare agency supporting approximately 20,000 visits per month, owning requirements, validation, rollout, monitoring, and ongoing support. Integrated LLM APIs into a caregiver follow-up agent and led EVV follow-up, contributing to compliance increasing from 43.99% to 84.45%.

Python LLM Integrations AI Agents Workflow Automation EVV Exception Management Dashboarding User Training SOPs

Dental Laboratory Operations Manager - Digital Production

Swan Dental

Jan 2024 - Feb 2026 (2 years 1 month)

Managed end-to-end digital production workflows from incoming scans through design and preparation for 3D printing. Automated dental-model preparation using Python in Blender, reducing preparation time by approximately 80%.

Python Blender 3D Printing Workflow Automation Process Improvement Training

Real Estate Operations Manager

Kalinka Estate

Jan 2018 - Jan 2024 (6 years)

Managed office operations and improved business processes supporting real estate sales. Coordinated developers working on CRM improvements, internal tools, and workflow automation.

CRM Workflow Automation Process Improvement Scripting Integration

Retail Operations Manager

Euroset

Jan 2011 - Jan 2015 (4 years)

Managed daily retail operations, with responsibility for sales targets and operational performance. Coordinated team workflows, inventory tracking, and resolution of operational escalations across locations.

Retail Operations Inventory Management Team Coordination Training