Open to opportunities

Aleksandar Katatic

@aleksandarkatatic

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Client Success & Operations | Luxury Services · Real Estate · Remote | UHNWI & Global Clients

Spain

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What I'm looking for

I am looking for a full-time remote position in luxury travel, lifestyle, or client success environments that values proactive and autonomous work.

Multilingual client success and operations specialist with 10+ years of experience supporting UHNWI, embassies, and international clients across luxury real estate, premium rentals, and relocation services.

I’ve managed €300M+ property portfolios, led guest operations for 400+ high-end rentals, and delivered white-glove service to royal families, diplomats, and production crews. Whether heading up Ultra Prime Lettings in Paris or overseeing 24/7 guest services in Madrid, I bring structure, discretion, and results under pressure.

Fluent in English, Spanish, and Serbian (basic German), with hands-on experience in CRMs like Solve, Zendesk, and Notion. I thrive in fast-paced, remote-first environments and excel at bridging global cultures through trust and service.

I’m excited to bring my global experience and premium service mindset to a new team — let’s connect.

Experience

Work history, roles, and key accomplishments

Customer Success Lead-Luxury Real Estate

VINGT Paris

Nov 2018 - Dec 2024 (6 years 1 month)

Managed onboarding and support for 100+ global clients yearly across a €300M+ luxury property portfolio. Maintained 80%+ occupancy, streamlined CRM flows, and delivered white-glove service to embassies, UHNWI, and execs relocating to Paris. Resolved high-stakes issues and advised owners on pricing and tenant strategy.

Luxury Real Estate Sales Sales Cycle Management Client Relationship Management Diplomatic Relations CRM Zendesk Notion

Client Experience Coordinator

Home Select

Jul 2013 - Jun 2018 (4 years 11 months)

Supported 400+ luxury rentals in Madrid, delivering high-touch guest support for travelers, corporate clients, and relocations. Handled 100+ monthly requests via chat, email & phone. Led team scheduling, created SOPs, and improved check-in flow—raising guest satisfaction by 15%. Provided 24/7 support and streamlined front-office logistics.

Team Leadership Customer Support Workflow Optimization Problem Solving SOP Development

Education

Degrees, certifications, and relevant coursework

University of Novi Sad

Bachelor's Degree, Tourism Management

Completed a Bachelor's Degree in Tourism Management. The program provided a comprehensive understanding of the tourism industry, including hospitality, travel, and leisure management.