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Alejandro Mayorga

@alejandromayorga

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Experienced researcher specializing in development and market analysis.

Guatemala

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What I'm looking for

I seek a role that allows me to leverage my research skills in a collaborative environment, focusing on impactful projects that promote sustainable development.

I am a dedicated researcher with a strong background in anthropology and economics, holding a degree from Universidad del Valle de Guatemala. My professional journey began at Agrimax y Compañía Limitada, where I led research initiatives to assess the acceptance of new agricultural practices and pesticides. This role honed my skills in statistical analysis and budget management, laying the foundation for my career in research.

Since 2002, I have operated as a freelance researcher, collaborating with NGOs like AGREQUIMA and Defensores de la Naturaleza to develop impactful projects in housing and sustainable agriculture. My experience includes organizing project objectives, developing budgets, and securing funding from financial institutions. I take pride in having successfully contributed to three significant development projects in Guatemala.

In addition to my research expertise, I have extensive experience in customer service roles, including positions at NCO STAR and Atento, where I developed strong communication and problem-solving skills. I thrive in dynamic environments and am passionate about using my analytical abilities to drive positive change.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Atento Guatemala

Oct 2019 - Present (5 years 9 months)

Provided comprehensive customer service for DoorDash across phone, email, and live chat channels, addressing issues for consumers, restaurants, and delivery personnel. Handled disputes, stop payments, and compromised accounts, and troubleshooted online banking and mobile application issues.

Customer Service Fraud Detection Dispute Resolution Live Chat Support

Customer Care Representative

NCO STAR GUATEMALA

Apr 2011 - Present (14 years 3 months)

Managed customer interactions over the phone for a telecommunications company, resolving various customer issues. Gained experience in floor support, temporary supervision, coaching, and training assistance.

Customer Service Call Center Operations Customer Support Coaching Training

Freelance Researcher

Consulting

Sep 2002 - Present (22 years 10 months)

Provided freelance research services to NGOs, developing project profiles for housing, sustainable agriculture, and industrial park initiatives. Organized project objectives, developed budgets, and secured funding from financial institutions.

Budgeting Fundraising NGO Collaboration Sustainable Agriculture

Director de Investigación y Mercadeo

Agrimax y Compañía Limitada

Nov 1996 - Present (28 years 8 months)

Directed research and marketing initiatives to assess the market acceptance of new pesticides and agricultural practices. Utilized statistical methods for research and managed accounting and budgets for client-requested investigations.

Market Research Statistical Analysis Budget Management Accounting Project Management

Education

Degrees, certifications, and relevant coursework

Universidad del Valle de Guatemala

Licenciatura en Antropología, Anthropology

Obtained a BA in Anthropology and the title of Licenciatura en Antropología, which is equivalent to a Master's degree in the US. Focused on applied anthropology, conducting research and implementing findings into practical applications.

Banco de Guatemala

Postgraduate Program, Economics

Completed a postgraduate program focused on mathematics, economic theory, and statistical methods. This program aimed to enhance research analysis skills for application in banks and development institutions, particularly in programs designed to assist impoverished populations.