I'm currently supporting business owners at Credit Suite through 8–10 daily client consultations, onboarding, appointments, follow-ups, and progress tracking in ProfitLifter CRM.
Previously at Aventus LLC (Cosmo Technologies), I resolved account, order, and shipping issues by phone, email, and live chat using Zendesk and Shopify, maintaining 95% customer satisfaction. I also managed support tickets and outbound follow-ups.
At Dedicated People, I handled 60–80 daily inbound and warm outbound calls for U.S.-based clients and coordinated 10–15 weekly appointments while keeping calendars, CRM records, and scheduling systems accurate.
