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Alejandra Diaz

@alejandradiaz3

Customer support coordinator at RAC Asistencia, coordinating roadside assistance services for automotive insurance customers.

Chile

Message

What I'm looking for

I'm looking for fully remote customer service or phone support work from Chile.

At RAC Asistencia, I coordinated roadside assistance requests for automotive insurance customers, including assigning tow services and validating coverage information.

I followed each case and kept customers updated by phone on progress, timing, and delays. I also coordinated with providers and drivers to support the delivery of each service.

Previously, at Atento Chile, I provided phone and commercial customer service to Autopista Central customers, answering questions and documenting and tracking requests in internal systems.

Experience

Work history, roles, and key accomplishments

Coordinadora de Asistencia

RAC Asistencia

Feb 2021 - Sep 2026 (5 years 7 months)

Managed phone-based customer inquiries, incidents, and requirements for vehicle assistance. Coordinated tow truck services, validated insurance coverage, and liaised with providers and drivers to ensure timely service delivery.

Customer Service Call Center Dispatch Coordination Insurance Validation Geolocation Problem Solving Communication Skills

Ejecutiva de Atención al Cliente

Atento Chile

Oct 2013 - Jun 2018 (4 years 8 months)

Provided commercial and phone-based customer service for Autopista Central. Resolved inquiries, managed requirements, and documented interactions in internal systems with a focus on empathy and effective solutions.

Customer Service Call Center Problem Solving Communication Skills Documentation Excel Microsoft Word PowerPoint