AFAlec Filios
@alecfilios
Aspiring community coordinator with a passion for customer support.
GreeceWhat I'm looking for
I am a dedicated professional currently pursuing a B.A. in Community Coordination at Budapest Business University, with a graduation date set for January 2024. My recent experiences include working as a Customer Support Advisor at Teleperformance, where I provided comprehensive technical support for iOS and MacOS systems. My ability to communicate effectively with customers has not only enhanced their satisfaction but also improved customer retention rates.
In addition to my role at Teleperformance, I have interned as a Community Coordinator at the National Association of Hungarian Go-Kart Competitors, where I assisted in organizing an international competition. My background in creative environments is further enriched by my work as a Stylist at Spice Media, where I collaborated on fashion shoots. I am passionate about community management and event organization, and I am eager to leverage my skills in a dynamic work environment.
Experience
Work history, roles, and key accomplishments
Customer Support Advisor
Teleperformance
Aug 2024 - Present (10 months)
Provided comprehensive technical support for iOS/MacOS systems, mastering Apple’s latest products and troubleshooting complex issues. Enhanced customer satisfaction through efficient problem-solving and tailored assistance.
Shop Assistant
COS
May 2024 - Jul 2024 (2 months)
Assisted in daily store operations, including managing staff schedules and supporting the team. Focused on providing excellent customer service and maintaining store standards.
Stylist
Spice Media
Feb 2023 - Jan 2024 (11 months)
Worked in fashion shoots, focusing on styling and photography for various clothing brands. Gained experience working with clients in a creative environment.
Community Coordinator Intern
National Association of Hungarian Go-Kart Competitors
Oct 2023 - Nov 2023 (1 month)
Assisted in organizing an international go-kart competition, helping with logistics and participant management. Supported event activities, including prizes and handling documentation.
Shop Assistant
PSTR
Apr 2023 - May 2023 (1 month)
Took on additional responsibilities, such as team support and basic inventory management. Helped to create a positive work environment and improve customer interactions.
Shop Assistant
H&M
Sep 2019 - Jan 2021 (1 year 4 months)
Worked during a gap year to gain initial retail experience, learning customer service skills. Contributed to daily store activities and collaborated with the team.
Education
Degrees, certifications, and relevant coursework
BUBudapest Business University
Bachelor of Arts, Community Coordination
2021 - 2024
Pursuing a Bachelor of Arts in Community Coordination, focusing on community engagement and management strategies.
ATAristotle University of Thessaloniki
Erasmus Scholarship, Journalism
2022 - 2023
Participated in an Erasmus Scholarship program in Journalism, focusing on Communication and Media studies.
Kodály Zoltán High School
High School Diploma, General Studies
2015 - 2019
Completed secondary education with a focus on general studies, preparing for higher education.
Availability
Location
GreeceAuthorized to work in
Job categories
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