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Alanna Sevell

@alannasevell

Pet relocation consultant and administrator at Relopet (Pty) Ltd, coordinating international pet relocations and client cases.

South Africa

Message

At Relopet (Pty) Ltd, I coordinate international pet relocation logistics and manage multiple client cases. I communicate with clients, suppliers, airlines, and veterinary authorities to support smooth operations.

I handle sensitive documentation, compliance requirements, and scheduling, while tracking timelines and follow-up tasks across stakeholders. I build trusted client relationships through clear communication and proactive problem-solving.

Previously, I supported pet relocation at AnimalMoves (Pty) Ltd and business operations at RainbowConcrete (Pty) Ltd. At TwistedWhiskers Pet Deli & Spa, I managed daily operations, staff scheduling, and customer service.

Experience

Work history, roles, and key accomplishments

Current

Pet Relocation Consultant & Administrator

Current

Relopet (Pty) Ltd

Jan 2024 - Present (2 years 9 months)

Coordinate complex international relocation logistics while managing multiple client cases simultaneously. Maintain communication with clients, suppliers, airlines, and veterinary authorities to ensure smooth operational execution.

Customer Relationship Management Logistics Coordination Documentation Compliance Scheduling Communication Skills Problem Solving Time Management

Operations & Account Manager

Rainbow Concrete (Pty) Ltd

Apr 2023 - Jun 2024 (1 year 2 months)

Supported business operations including invoicing, customer account management, and daily administrative coordination. Managed client communications and handled operational requests efficiently.

Invoicing Account Management Administrative Coordination Client Communication Workflow Improvement Social Media Management

Pet Relocation Consultant & Administrator

Animal Moves (Pty) Ltd

Dec 2020 - May 2023 (2 years 5 months)

Served as the primary client contact for international pet relocation cases. Coordinated schedules, documentation, compliance, and stakeholder communication.

Customer Relationship Management Logistics Coordination Documentation Compliance Scheduling Stakeholder Communication Record keeping

Spa Manager & Sales

Twisted Whiskers Pet Deli & Spa

Jun 2018 - Mar 2020 (1 year 9 months)

Managed daily operations, staff scheduling, and customer service delivery. Coordinated appointments, handled bookings, and ensured smooth daily workflow.

Customer Service Appointment Coordination team training Retail Operations Operations Management Staff Scheduling

Internal Sales Consultant

Western Shoppe

Jan 2017 - Dec 2017 (11 months)

Assisted customers with in-store sales of equestrian supplements, tack, accessories, and riding apparel. Managed customer enquiries and monitored emails to support daily sales operations.

Sales Customer Service Inventory Control Stock Taking Merchandising Email Management