Geena Brown

Led credit risk operations for merchant processing accounts, focusing on minimizing financial exposure and fraud risk. Trained and mentored credit analysts on merchant underwriting, risk assessment tools, and portfolio management strategies. Provided senior management with actionable insights on risk trends, process improvements, and team performance.

Conducted detailed merchant account reviews to assess creditworthiness and detect fraud indicators. Analyzed processing volumes, chargeback ratios, and industry risk factors to determine exposure levels. Negotiated collateral requirements, reserve accounts, and contractual adjustments to mitigate risk.

Supervised cash-intensive operations, ensuring adherence to compliance and fraud prevention standards. Resolved guest disputes efficiently to maintain service excellence and protect revenue. Monitored high-value cash and transaction activity to detect irregularities and prevent financial loss.

Directed cage operations handling large-scale cash transactions, ensuring accuracy and adherence to Title 31 requirements. Verified vault, bank, and marker transactions while maintaining strict internal controls. Led a team of cashiers, optimizing workflow and ensuring regulatory compliance.

Processed high-volume cash, chip, and check transactions with precision. Balanced marker accounts and reconciled deposits in accordance with internal controls. Collaborated with auditing teams to ensure accurate transaction reporting.

Distributed and reconciled cashier banks and processed jackpot payouts efficiently. Ensured timely and accurate cash drops and recordkeeping.