Alan Cohen
@alancohen
Payments operations specialist specializing in real-time transaction monitoring and fraud prevention.
South AfricaWhat I'm looking for
I’m a Payments Operations Specialist with 9 years of experience in real-time transaction monitoring and fraud prevention across global iGaming platforms. I manage high-volume payment flows and focus on keeping systems stable while resolving processing failures quickly.
In my role, I’ve monitored real-time financial transactions across 100+ payment platforms, including Visa, Mastercard, PayPal, and Bitcoin. I analyze financial data using Excel and Grafana, apply root cause analysis to protect against financial loss, and communicate critical financial updates clearly to international stakeholders.
I also lead task delegation and oversee client escalations through ticketing systems like Jira and Smartertrack. I’m actively seeking remote opportunities with UK and international fintech and iGaming companies where I can bring payments, reporting/dashboards, and data-driven operational improvements to the team.
Experience
Work history, roles, and key accomplishments
Payments Operations Specialist
Digiprocessing
Jan 2017 - Jan 2025 (8 years)
Monitored real-time transactions across 100+ payment platforms (Visa, MasterCard, PayPal, and Bitcoin), maintaining system integrity and minimizing disruption to payment flows. Diagnosed and resolved processing failures in real time, implemented corrective actions to protect against financial loss, and managed high-volume ticket escalations via Jira and Smartertrack.
Customer Service Coach
Digital Outsource Services
Jan 2016 - Jan 2017 (1 year)
Built an Excel-based reporting tool that improved service quality and customer satisfaction metrics for the Australian region. Delivered monthly data-driven reports and training to address performance gaps, using PowerPoint guides and step-by-step materials to strengthen team capability.
Customer Service Host
Digital Outsource Services
Jan 2014 - Jan 2016 (2 years)
Managed customer complaints and enquiries for The Palace Group of online casinos across email, phone, and live chat for the Australian market. Consistently exceeded KPIs and earned a formal recommendation for a coaching position within 18 months through strong problem-solving and clear communication under pressure.
Education
Degrees, certifications, and relevant coursework
University of Cape Town
Bachelor of Commerce (BCom), Economics and Statistics
BCom in Economics and Statistics from the University of Cape Town, completed in 2012.
Herzlia High School
High School Diploma (Matriculation)
Grade: Distinction
Matriculation with Distinction (High School Diploma) from Herzlia High School.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
Interested in hiring Alan?
You can contact Alan and 90k+ other talented remote workers on Himalayas.
Message AlanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
