Alain Metra

Manages 300+ pharmacies and supplier accounts through the full contract lifecycle, driving contract penetration, revenue forecasting, and member savings. Conducts quarterly business reviews to identify growth, compliance, and cost-reduction opportunities.

Directed administrative and community outreach programs, organizing health fairs and partnerships with Kings County Hospital to increase community access to healthcare resources. Led public education on preventive care and resource navigation.

Supported hospital community outreach and provider relations for DSRIP, developing strategies to reduce readmissions and coordinating MCO engagement. Managed project tracking, quality assurance, and EHR-based patient tracking to improve post-discharge protocols.

Managed high-net-worth customers (assets $250k+) providing financial analysis, referrals, and portfolio solutions to deepen relationships and improve product penetration. Performed financial modeling and compliance checks for complex transactions.

Consolidated and analyzed customer financial data to recommend tailored banking and retirement solutions, improving product adoption and reducing delinquency risk. Educated customers on retirement products and managed account payments and activity tracking.

Managed customer relationships, cross-sold banking products, and maintained cash and vault operations while ensuring adherence to bank policies and federal regulations. Investigated account activity and resolved payment issues to retain customers.

Conducted legal research and client interviews to support case preparation and documentation, improving case readiness and workflow efficiency. Assisted with drafting and organizing legal materials for attorneys.

Activities and societies: Member, Future Healthcare Leaders (Hofstra University).

Completed a Master's in Health Care Administration at Hofstra University, graduating in May 2017.

Completed a Bachelor's in Law & Legal Studies at New York City College of Technology, graduating in May 2011.