ALABI Kehinde Ezekiel
@alabikehindeezekiel
Customer Experience Officer and CRM specialist improving support speed and satisfaction.
NigeriaWhat I'm looking for
I’m a customer-focused CX professional with 4+ years of experience delivering high-quality support across email, chat, and social media. I improve customer satisfaction by 30%, reduce response time by 40%, and keep CRM data accurate—maintaining 98% accuracy in HubSpot.
In my roles, I manage high-volume customer interactions, handle ticket management and escalation, and streamline internal workflows to speed up first-contact resolution. I also document recurring pain points into knowledge base articles and collaborate with product and marketing teams to turn feedback into better customer journeys.
I’m comfortable working independently across time zones and supporting US-based remote clients. I also bring strong analytics and automation habits—using reporting and SLA monitoring to guide improvements—while supporting onboarding and education to reduce repeat inquiries and boost adoption.
Experience
Work history, roles, and key accomplishments
Customer Success & Support
Repton Group
Jan 2024 - Feb 2026 (2 years 1 month)
Managed high-volume customer support across email, chat, and social media, improving customer satisfaction by 30% and reducing average response time by 40%. Maintained 98% HubSpot CRM data accuracy, built knowledge base content, and onboarded customers to reduce repeat inquiries.
Management Assistant (VA)
Adrian Carson
Jun 2020 - Jun 2021 (1 year)
Provided frontline customer support for a US-based remote client and created customer-facing knowledge base documentation to improve self-service resolution. Supported retention and satisfaction through consistent user communication and assisted with internal reporting and administrative tasks.
Sales Support Assistant
Colgate
Jan 2014 - Sep 2014 (8 months)
Delivered frontline customer and sales support, contributing to a 20% increase in regional sales performance. Strengthened customer relationships through professional communication and systematic follow-up.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Bachelor's Degree in Marketing, Marketing
Pursuing a bachelor's degree in Marketing at Ahmadu Bello University.
Federal Polytechnic Ede
Higher National Diploma (HND) in Marketing, Marketing
Completed a Higher National Diploma (HND) in Marketing at Federal Polytechnic Ede.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
alabi-kehinde-portfolio.netlify.appSalary expectations
Job categories
Skills
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