Open to opportunities

Akwa Nsoh

@akwansoh

Message

I resolve customer inquiries and manage remote support, administrative, and social media tasks.

Cameroon

Message

What I'm looking for

I'm seeking an immediate remote role in customer support, virtual assistance, or social media management, where I can support clients, manage administrative tasks, and work flexible US/EU time zones.

I'm currently providing front-line customer support for a microfinance company in Buea, assisting more than 100 clients each week by phone, email, and in person.

I resolve account inquiries, loan information requests, and transaction issues while maintaining a 95% satisfaction rate. I also maintain customer records, process forms, and ensure work complies with company policies.

I've trained three new staff members on customer handling and office tools, and I bring fast typing of 60+ WPM to email management, data entry, calendar coordination, and research.

I'm ready for remote customer support, virtual assistant, or social media management work, with a stable internet connection, laptop, immediate availability, and flexibility for US/EU time zones.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Mircofinance Company

Jan 2022 - Present (4 years 7 months)

Provided front-line support to 100+ clients weekly via phone, email and in-person. Resolved account inquiries, loan information, and transaction issues with 95% satisfaction.

Customer Support Phone Support Email Support Complaint Handling Compliance Training

Education

Degrees, certifications, and relevant coursework

University of Bamenda

Bachelor of Science, Banking and Finance

2018 - 2022

Pursued a Bachelor of Science in Banking and Finance, covering financial management, customer relationship management, business communication, accounting, and banking operations.