Akshay Manocha

I've supported travelers at Expedia Group through live chat, resolving flight, hotel, car rental, and package inquiries. I process booking changes, cancellations, and refunds while managing multiple conversations with accuracy and care.

Previously at Anayil Ventures, I managed end-to-end corporate travel arrangements, itineraries, expenses, vendor payments, and last-minute rebookings. I also negotiated travel rates and maintained accurate records for policy adherence and reporting.

At Call BA, a subsidiary of British Airways, I handled trade-sector bookings, changes, and complaints while meeting call-handling and customer-satisfaction KPIs.

I began in retail at Salon Bazaar, where I progressed from Sales Officer to Store Manager within my first year. I led daily operations, staff training, inventory, scheduling, and customer service while exceeding sales targets.