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Akshaya Velmurugan

@akshayavelmurugan1

Operations professional at EY GDS who managed five concurrent client engagements while meeting quality standards and timelines.

India

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What I'm looking for

I'm seeking to contribute my analytical, communication, and operational expertise to a dynamic organization.

At EY GDS, I managed multiple client engagements while ensuring adherence to Service Level Agreements. I coordinated with UK clients and cross-functional teams to resolve operational queries and complete deliverables on time.

I monitored engagement progress, maintained workflow trackers, and performed data validation and quality checks. I also contributed to process improvement initiatives and managed client communications while maintaining response quality and turnaround time.

At DXC Technology, I worked as an AssociateProfessional SoftwareEngineer and Business Intelligence Developer, supporting client reporting. I gathered reporting requirements and developed dashboards using Power BI, and designed PowerApps integrated with SharePoint for internal data submissions.

Experience

Work history, roles, and key accomplishments

Advanced Analyst

EY GDS

Jan 2022 - Jan 2025 (3 years)

Managed multiple client engagements while ensuring SLA adherence and coordinated with UK clients to resolve operational queries. Investigated and resolved client issues, monitored engagement progress, and contributed to process improvement initiatives.

Operations Management Customer Relationship Management Case Resolution Escalation Handling Cross functional Coordination Stakeholder Management Stakeholder engagement coordination SLA Management Workflow Coordination Data Validation Quality Checks Process Improvement Documentation Outlook Microsoft Teams

Associate Professional Software Engineer

DXC Technology

Jan 2020 - Jan 2022 (2 years)

Worked as a Business Intelligence Developer, gathering reporting requirements and converting them into dashboards using Power BI. Designed PowerApps integrated with SharePoint for internal data submissions and conducted testing and validation of reports.