Open to opportunities

Ken User

@kenuser1

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Seasoned Software QA Engineer with expertise in Agile methodologies.

Malaysia

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What I'm looking for

I am looking for a role that challenges my QA skills and fosters growth.

I am a seasoned Software Quality Assurance Engineer with a robust background in Agile methodologies, including Scrum and Kanban. My expertise lies in testing web-based and mobile applications, ensuring high-quality software delivery with zero post-production defects. I take pride in my ability to meet deadlines and foster team success through collaboration and knowledge sharing.

Throughout my career, I have developed a proven track record in test automation using Robot Framework and Selenium with Java, as well as manual API testing and database validation with MySQL. I have consistently achieved high client satisfaction by taking ownership of tasks and ensuring compliance with test cases. My experience spans various roles, from Test Engineer at iTAc MSC to Test Engineering Senior Analyst at Accenture, where I developed a Test Automation Framework that significantly improved testing speed and accuracy.

I am passionate about continuous improvement and thrive in environments that challenge my skills. I am eager to contribute my expertise in software quality assurance to a forward-thinking organization that values innovation and excellence.

Experience

Work history, roles, and key accomplishments

Current

Test Engineer

Current

iTAc MSC Outsourcing Sdn Bhd

Jul 2022 - Present (2 years 10 months)

Conducted end-to-end onboarding of banks and merchants to PayNet’s API systems, ensuring compliance with test cases and smooth integration. Created Robot Framework test cases for API validation and updated developer documentation using VS Code and GitLab.

Robot Framework API Testing Gitlab Agile Scrum

Test Engineering Senior Analyst

Accenture Inc.

Jun 2021 - Jul 2022 (1 year 1 month)

Ensured the document upload system met client specifications through comprehensive testing. Developed the Test Automation Framework using Java and Selenium, and collaborated with development teams to resolve defects.

Java Selenium Cucumber API Testing

Software QA Engineer III

Stratpoint Global Outsourcing

May 2020 - Jun 2021 (1 year 1 month)

Conducted UAT manual testing for Apple’s HR application and developed automated test cases for Stratpoint’s website. Collaborated with developers to resolve issues and enhance testing efficiency.

Selenium Java UAT Agile Scrum

Web QA

Freelancer.com

Nov 2018 - May 2020 (1 year 6 months)

Designed and executed manual test cases for Freelancer’s mobile and web applications, focusing on payment workflows. Developed automated test cases and served as the SME for Android app testing.

Python Selenium TestRail Mobile Testing

Junior Software Tester

Apex Mobiletech

May 2016 - Nov 2018 (2 years 6 months)

Created and executed manual test scripts for the LPS project, ensuring software met business requirements. Conducted API testing and reported bugs to ensure product quality.

Manual Testing API Testing Agile Methodologies

Process Executive - Voice

Cognizant Technology Solutions

Jun 2015 - May 2016 (11 months)

Provided technical support for Dunkin’ Donuts POS and in-store software, troubleshooting issues for store staff and franchisees.

Technical Support Troubleshooting Customer Service Communication Skills

Education

Degrees, certifications, and relevant coursework

Eastern Visayas State University

Bachelor of Science, Information Technology

2011 - 2015

Completed a Bachelor of Science in Information Technology, focusing on software development, database management, and system analysis. Gained practical experience through projects and internships, enhancing skills in programming and IT solutions.