Akira User

Lead strategy and roadmap development for GAIN, NAI's mentoring and certification platform. Analyze market fit, engagement signals, and partner needs to shape platform evolution and scalable program design.

Led product and process strategy through two strategic company pivots, aligning teams around new direction while stabilizing delivery. Built the company's Jira and Confluence environment from scratch and restructured the Atlassian ecosystem to improve project management efficiency.

Built and owned the company's core internal tooling ecosystem (Jira, Confluence, Service Desk), automating status reporting and cutting manual updates by 80%. Designed HR onboarding and ISO-aligned documentation systems, reducing onboarding time by 60%.

Led the company's Agile transformation from Waterfall to Scrum in 8 months, beating the original timeline by 4 months. Managed personnel and process integration through a company acquisition, keeping delivery stable through the transition.

Led cross-functional delivery for internal platform initiatives supporting PwC's AI and data products (Project Astro), partnering across mobile, platform, security, and data teams. Coordinated early LLM-based response routing and standardized internal APIs.

Contracted as Scrum Master for PwC, leading the Project Ignite Workday transition. Scaled from one team to four (19 members total), partnering with two other Scrum Masters to coordinate work using VSTS.

Tracked and reported team efficiency using burn-down charts, velocity metrics, and sprint action items. Identified and removed delivery blockers, improving team velocity by 30%.

Led programming for a nonprofit expanding access to technology education for underserved communities, owning curriculum, delivery, fundraising, and governance. Launched and scaled 3 STEM programs teaching coding, robotics, and 3D printing to 450+ students.

Certified Scrum Master (CSM) and Advanced Certified Scrum Master (A-CSM) certifications from Scrum Alliance, since 2017.

Associate of Arts degree from St. Petersburg College.

Bachelor of Science in Entrepreneurship from the University of South Florida St. Petersburg.