Open to opportunities

Akinwolemiwa Titilayo Susan

@akinwolemiwatitilayo

Administrative and customer service professional who manages records, schedules, and client communications with accuracy.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced role where I can handle customer inquiries, manage schedules, and keep records accurate—using tools like Excel and Google Workspace—to improve service delivery and support day-to-day operations.

I’m a highly organized Administrative and Customer Service professional focused on efficient client communication, scheduling coordination, records management, and operational support. I maintain accurate documentation, handle customer inquiries professionally, and use database management systems to ensure every follow-up is tracked and completed.

In my current role as a Call Center Agent (Remote) with African Leadership University School of Business, I manage inbound and outbound inquiries, conduct daily lead follow-ups, and perform data entry, database updates, and record clean-up with strong attention to detail. Previously, as a Program Administrator at Q-Chi Investment Limited and an Assistant Administrative Personnel at RCCG Traffic Mayor, I coordinated logistics and administrative workflows for clients and events, prepared reports, and improved service delivery by strengthening document management and customer feedback handling.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

African Leadership University School of Business

Jan 2026 - Present (5 months)

Managed inbound and outbound communication with prospective students, providing timely responses and accurate program information. Maintained interaction/application records, followed up on leads, and supported service delivery through reliable database updates.

Customer Service Client Relations Lead Follow Up Data Entry Database Management Records Management Google Workspace Team Coordination

Program Administrator

Q-Chi Investment Limited

Aug 2025 - Dec 2025 (4 months)

Coordinated administrative and logistics support for international clients and business investors, managing schedules, documentation, and operational correspondence. Built and maintained Excel-based tracking databases, prepared reports, and liaised with stakeholders to support daily operations and improve client satisfaction.

Administrative Support Scheduling Excel Report Preparation Documentation Management Operational Support

Assistant Administrative Personnel

RCCG Traffic Mayor

Jun 2024 - Jun 2025 (1 year)

Provided administrative support for operational activities, including documentation, scheduling, and records management for customer inquiries and complaints. Assisted with logistics and volunteer coordination for events and supported inter-department communication to improve workflow and documentation efficiency.

Administrative Support Records Management Logistics Coordination Volunteer coordination Documentation Management Customer Support Time Management Operational Follow Ups

Meteorological Observation Intern

Samuel Ladoke Akintola Airport

Jun 2023 - Oct 2023 (4 months)

Maintained accurate meteorological observational records and ensured proper documentation of data. Collaborated with senior staff to archive operational reports and datasets and supported administrative reporting and compliance documentation.

Meteorological Data Documentation Record keeping Data Archiving Compliance Documentation Attention To Detail Team Collaboration

Data Analyst & Field Researcher

Environmental Monitoring Project

Nov 2020 - Dec 2020 (1 month)

Collected, organized, and analyzed environmental data to support project reporting and recommendations. Prepared technical reports and data summaries while collaborating across field locations.

Data Collection Data Analysis Data Summary Environmental Monitoring Field Research Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure

Bachelor of Technology (B.Tech), Meteorology and Climate Science

2024 -

Pursuing a B.Tech in Meteorology and Climate Science. Coursework includes climate data analysis, environmental modelling, applied meteorology, and remote sensing.