Akifa Yesmin
@akifayesmin
I build AI-powered operations systems for customer and chef success.
IndiaWhat I'm looking for
At yhangry (YC W22), I lead Customer & Chef Success across the UK and US, handling around 2,100 support tickets each month while keeping median customer resolution under three hours and customer NPS at +48 and rising.
I've designed and shipped seven live AI agents and automations across disputes, payments, NPS, cancellations, and reporting, freeing more than 20 hours per month. I combine hands-on escalation judgment with operational systems design, from winning Stripe chargebacks and improving US chef no-show processes to leading compliance work and mentoring two direct reports.
Experience
Work history, roles, and key accomplishments
Head of Customer & Chef Success
Yhangry
Feb 2026 - Present (7 months)
Leads Customer & Chef Success across ~2,100 support tickets/month in the UK and US, achieving median resolution under 3 hours and NPS +48. Designed and shipped 7 live AI agents and automations, freeing 20+ hours monthly, and won 3 of 4 contested Stripe chargebacks.
Education
Degrees, certifications, and relevant coursework
Ambedkar University, Delhi
Master of Arts, Environment and Development
Pursued a Master of Arts in Environment and Development at Ambedkar University, Delhi.
Lady Shri Ram College, University of Delhi
Bachelor of Arts, History
Completed a Bachelor of Arts with Honors in History at Lady Shri Ram College, University of Delhi.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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