Open to opportunities

AKHIL NR

@akhilnr

I lead tour and travel operations, combining guest experience, team leadership, and compliance to drive consistent business growth.

India

Message

What I'm looking for

I’m looking for a role where I can own end-to-end operations, lead and develop teams, and improve guest/customer satisfaction through KPI-driven process improvements, strong vendor relationships, and strict compliance—while growing business through retention and service excellence.

I’m a results-driven Tourism and Hospitality Management professional with 10+ years of progressive experience spanning tour operations, immigration consulting, and customer service leadership. I focus on end-to-end travel operations—international and domestic—so services run smoothly and guests feel truly taken care of.

In my current role as a Manager – International and Domestic Tours, I spearhead seamless service delivery and implement customer feedback mechanisms to improve operational efficiency and satisfaction. I also lead recruitment, onboarding, and staff training, and I resolve escalated guest complaints and staff conflicts to protect client retention and maintain a positive work environment.

Earlier, I supported inbound operations as a Senior Executive at Hexaware Technologies, where I drove improvements in customer satisfaction, cost efficiency, and business growth. I mentored junior agents to strengthen communication and problem-solving, while ensuring strict compliance with quality assurance protocols and organizational policies across client interactions.

I also bring specialized client support experience from my time as an Immigration Consultant, where I assessed eligibility and prepared immigration applications for permanent residency, work permits, and study permits with full regulatory compliance. Across tour operations and office leadership, I’ve consistently strengthened vendor relationships, negotiated contracts, optimized workflows, and used KPI management, budget control, and process improvement to deliver operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Manager - International Tours

Current

The Happy Voyager

Jul 2025 - Present (1 year)

Spearheads end-to-end international and domestic tour operations, ensuring seamless service delivery and superior guest experiences. Leads recruitment, onboarding, and training, and resolves escalated guest complaints and staff conflicts to improve retention.

Tour Operations Operations Management Customer Feedback Staff Recruitment Onboarding Conflict Resolution Customer Relationship Management Client Retention Quality Assurance

Senior Executive

Hexaware Technologies

May 2024 - Jul 2025 (1 year 2 months)

Oversees international inbound call center operations, improving customer satisfaction, cost efficiency, and business growth while meeting KPI targets. Mentors junior agents and ensures compliance with organizational policies and quality assurance protocols.

Inbound Call Center Operations KPI Management Customer Satisfaction Operational Efficiency Mentoring Communication Problem Solving Customer Service & Compliance Quality Assurance Performance Management

Immigration Consultant

Voyage Immigrations

Jul 2023 - Mar 2024 (8 months)

Assesses client eligibility for immigration programs including permanent residency, work permits, and study permits. Prepares and submits compliant immigration applications and provides personalized guidance through complex processes.

Immigration Consulting Eligibility Assessment Regulatory Compliance Case Guidance

Office Manager

Hanna Travel Company

Sep 2019 - Jun 2023 (3 years 9 months)

Directs day-to-day office operations, ensuring smooth workflow and adherence to organizational policies. Manages vendor relationships and contract negotiations and maintains financial records through accounts payable/receivable reconciliation.

Operations Management Contract Negotiation Financial Reconciliations Accounts Payable Accounts Receivable Onboarding Recruitment

Transportation & Customer Manager

Krti Holidays

Feb 2018 - Aug 2019 (1 year 6 months)

Leads planning and execution of customized domestic travel packages to improve customer satisfaction and drive client retention. Manages transport contracting and fleet operations, handling on-ground logistics disruptions and route changes.

Tour Operations Management Fleet Management Transport & Logistics Safety Compliance Insurance On Ground Logistics Client Retention Conflict Resolution

Tour Executive

Hanna Travel Company

Nov 2014 - Jan 2018 (3 years 2 months)

Designs and curates domestic tour itineraries tailored to client needs and coordinates with hotels, transport providers, and local guides to deliver reliable service. Manages end-to-end financial operations for tours and promotes travel packages to build repeat business.

Itinerary Coordination Coordination With Hotels & Guides Vendor coordination Quotation Management Invoicing Tour Package Promotion Client Acquisition Customer Relationship Management