Open to opportunities

Akbar Ali

@akbarali2

Message

Customer success representative delivering exceptional support and clear technical communication.

India

Message

What I'm looking for

I seek a remote customer-success or support role where I can leverage CRM expertise, create self-help resources, and collaborate to improve customer experience and operational efficiency.

I am a customer success and support professional with hands-on experience serving US and Canada customers, focused on delivering exceptional first impressions and maintaining smooth operations across voice and ticket channels.

I have worked remotely with CRM systems like Salesforce, handled call assignments, routed support correspondence, and created support documentation and self-help video tutorials to reduce friction and improve customer outcomes.

I bring strong time-management, collaboration, and written communication skills, combined with technical familiarity (MS Excel, Microsoft 365, AI prompt engineering, and video editing) to support team performance and align with organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Teleperformance

Oct 2024 - Present (1 year 2 months)

Serve as Client Advisor handling inbound calls and support tickets to maintain exceptional first impressions and ensure smooth operations using Salesforce CRM. Collaborate with coworkers to meet performance targets and route correspondence efficiently.

Customer Support Salesforce Remote Support Time Management CRM Troubleshooting Collaboration

Customer Success Concierge

SkillyticsInfo Tech

Feb 2022 - Sep 2024 (2 years 7 months)

Provided virtual concierge support to US/Canada customers via calls and tickets, troubleshooting issues and maintaining communication through CRM while creating self-help articles and tutorial videos to improve customer self-service.