Open to opportunities

Ajayla Caldwell

@ajaylacaldwell

Message

Customer service professional at Teksystem who handled Medicaid eligibility cases and client calls.

United States

Message

What I'm looking for

I'm looking to deliver premium customer service to clients and work collaboratively in a fast-paced environment toward shared goals.

At Teksystem, I worked with Medicaid benefits, approving or denying cases after completing eligibility reviews, and made outbound calls to clients. I also followed company scripts, policies, and compliance requirements while helping customers find accurate information and solutions.

At Aspen Dental, I reviewed treatment plans with patients, collected payments, verified insurance coverage, and filed claims. Earlier, I supported patients as a Certified Nursing Assistant at Comfort Keepers and handled customer inquiries, payments, and account services at AT&T.

Experience

Work history, roles, and key accomplishments

Eligibility Worker

Teksystem

Jun 2024 - Mar 2026 (1 year 9 months)

Worked with Medicaid benefits, approving and denying cases after completing eligibility. Completed outbound calls to clients and built rapport by actively listening and providing accurate information.

Medicaid Eligibility Determination Outbound Calls Customer Service Active Listening Compliance

Healthcare Coordinator

Aspen Dental

Jan 2022 - Jun 2024 (2 years 5 months)

Reviewed treatment plans with patients, collected payments, and verified insurance coverage. Filed claims with insurance providers and answered inbound calls.

Treatment Planning Insurance Verification Claims Submission Payment Collections Customer Service Inbound Calls

Certified Nursing Assistant

Comfort Keepers

Feb 2019 - Jan 2022 (2 years 11 months)

Monitored patient stability by checking vital signs and weight, and recorded intake information. Assisted patients with daily activities and administered prescribed medications.

Vital Signs Monitoring Patient Care Medication administration Daily Living Assistance Intake Recording

Customer Service Rep

AT&T

Apr 2014 - Dec 2018 (4 years 8 months)

Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with call center departments and worked with upper management to improve customer satisfaction.

Customer Service Call Center Account Management Payment Processing Problem Solving Communication Skills