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@ajayihillah
Dynamic graduate with proven customer success and leadership skills.
I am a young, dynamic, and result-oriented graduate with a proven ability to remain calm and professional in high-stress situations. My experience as a Head Teacher at Saint Johns Secondary School allowed me to establish the school's vision and oversee the performance of teachers and support staff. I am passionate about education and committed to fostering a positive learning environment.
In my role as a Customer Success Manager at MTN Nigeria, I managed confidential information and provided primary customer support, ensuring high levels of customer satisfaction. My tenure as a Customer Representative Agent at Arik Airlines further honed my skills in delivering personalized customer service and resolving inquiries efficiently. I am dedicated to addressing customer needs and enhancing their experience.
Additionally, I had the honor of serving as a Delegate Representative Volunteer at UNESCO, where I spoke at a UN conference about critical issues such as child molestation and violence against women. I believe in using my voice to advocate for change and support those in need.
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Work history, roles, and key accomplishments
Arik Airlines
Sep 2021 - Jan 2023 (1 year 4 months)
Provided personalized customer service and resolved inquiries related to accounts. Processed orders and maintained knowledge of company products.
MTN Nigeria
Jan 2021 - Sep 2021 (8 months)
Managed high priority customer information and maintained records. Provided primary customer support, ensuring minimal wait times and high customer satisfaction.
UNESCO, UN
Feb 2021 - Feb 2021 (0 months)
Represented at the UN conference discussing child molestation and violence against women, advocating for awareness and change.
Saint Johns Secondary School
Jan 2020 - Jan 2021 (1 year)
Established the school's vision and strategic direction while overseeing teachers and support staff. Evaluated performance and provided counseling and discipline to students.
Degrees, certifications, and relevant coursework
Bachelor of Science, Science
2017 -
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