Open to opportunities

ajay gaur

@ajaygaur

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AWS Certified Solutions Architect with 15+ years of experience in Service Management

India

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What I'm looking for

Looking for a challenging role that leverages my expertise in Service Management, cloud/virtualization migration, and project management to drive business growth and improvement.

Ajay Gaur is a seasoned IT professional with a strong background in Service Management, possessing over 15 years of experience in delivering expertise in areas such as cloud/virtualization migration, implementation best practices, and project management. With a proven track record of driving development teams and engineering teams through agile methodologies, Ajay has a strong understanding of containerization technologies like Docker and Kubernetes.

As a versatile team player with excellent communication and problem-solving skills, Ajay has worked with various tools and technologies, including Python, Unix, Docker, Kubernetes, Terraform, and CloudFormation. With a strong focus on collaboration, Ajay has experience with tools like JIRA, Confluence, MS Project, and SharePoint.

Ajay's expertise extends to infrastructure and service monitoring using Prometheus and Grafana, as well as managing and operationalizing continuous delivery pipeline applications and tools. With a strong understanding of ITIL best practices, Ajay has delivered IT Services Management solutions that focus on people, process, technology, organization, and integration perspectives.

Experience

Work history, roles, and key accomplishments

Project Manager

HCL Technologies

Sep 2015 - Oct 2024 (9 years 1 month)

Led cloud migration strategies and implemented best practices for virtualization. Automated deployments using CloudFormation and Terraform, and managed containerization with Kubernetes and Docker. Drove agile methodologies and continuous improvement in project execution.

AWS Kubernetes Docker Terraform CloudFormation Ansible Jenkins Prometheus Grafana

Senior Consultant

Capgemini

Oct 2014 - Sep 2015 (11 months)

Delivered ITSM solutions based on ITIL best practices, focusing on process integration and organizational change management. Developed actionable change management plans and established process guidelines.

ITIL Change Management Incident Management ITSM

IT Service Operation Analyst

Nomura

Nov 2011 - Sep 2014 (2 years 10 months)

Managed end-to-end IT services in accordance with SLAs, focusing on incident and change management. Conducted gap analysis and developed corrective action plans to enhance service delivery.

ITIL Change Management Incident Management Stakeholder Management Process Improvement

Sr. Process Executive

TCS

Jul 2010 - Nov 2011 (1 year 4 months)

Managed project schedules and performance, ensuring alignment with business objectives. Conducted gap analysis and improved existing processes for better service delivery.

Project Management Process Improvement Change Management Incident Management

Service Coordinator

Vas Data Services

Apr 2007 - Jun 2010 (3 years 2 months)

Led a team of associates in managing incident and problem management processes. Communicated with clients regarding service updates and ensured adherence to incident management policies.

Incident Management Team Leadership Client Communication SLA Management