Aisida Abidemi
@aisidaabidemi
Customer-focused professional with 8 years of experience in service delivery.
What I'm looking for
I am a customer-focused professional with over 8 years of experience in delivering exceptional service and administrative support across various roles, including business management and executive coordination. My expertise lies in identifying customer needs, resolving issues efficiently, and building lasting relationships through proactive communication. I thrive in collaborative environments, where I can contribute to continuous improvement and high customer satisfaction levels.
In my current role as a Client Services & Executive Support Specialist at Lenitive Consulting, I provide personalized support to high-profile clients, managing their schedules and ensuring seamless service delivery. I have a proven track record of enhancing client satisfaction by proactively addressing their needs and collecting feedback to optimize their experiences. My previous roles have equipped me with the skills to document interactions, create resources for team understanding, and maintain clear communication between executives and customers.
Experience
Work history, roles, and key accomplishments
Client Services & Executive Support Specialist
Lenitive Consulting
Jan 2021 - Present (4 years 5 months)
Delivered personalized support to high-profile clients by managing daily schedules, coordinating engagements, and ensuring seamless service delivery. Proactively addressed client needs, resolving time-sensitive issues and enhancing satisfaction through open communication and timely follow-up.
Customer Relations & Operations Coordinator
Bids Ville Enterprise
Oct 2014 - Dec 2020 (6 years 2 months)
Acted as the primary liaison between executives and internal/external customers, ensuring clear communication and timely resolution of issues. Delivered high-quality service by understanding customer priorities and coordinating responses across departments.
Customer Experience Supervisor
LG Electronics (Fouani Nigeria Limited)
Mar 2008 - Oct 2014 (6 years 7 months)
Led customer service efforts, addressing product inquiries, resolving complaints, and providing accurate, timely support. Collaborated with internal teams to identify recurring issues and contributed to product improvement.
Education
Degrees, certifications, and relevant coursework
University of Lagos State
Bachelor of Science, Psychology
2006 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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