At Wells Fargo International Solutions Private Limited-HYD, I investigate and review escalated tier 0 customer complaints, identify root causes, and assess potential regulatory concerns.
I review complaint reporting data and customer responses, research high-risk concerns with internal partners, and ensure appropriate relief or redress as part of complaint resolution.
At CITCO Group Services LLP, I reviewed account setup and parameter change requests in T24 and assisted with testing new and changed products.
At HSBC Electronic Data Processing India Pvt. Ltd., I worked across data analysis, quality checking, and business liaison processes, and contributed to a customer notification automation project using data from multiple databases. I also trained colleagues on CRS and Tax Reporting and supported KYC, PPI, and Wealth Operations processes.
