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Open to opportunities

Aishat Yakub

@aishatyakub

Detail-oriented virtual assistant with a passion for productivity.

Nigeria
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What I'm looking for

I am looking for a role that values efficiency and offers growth opportunities.

I am a detail-oriented and highly organized Virtual Assistant with over 3 years of experience in providing administrative support, executive assistance, and customer service. My proven ability to manage schedules, coordinate meetings, and handle customer inquiries efficiently has allowed me to excel in various roles. I am adept at using various software tools to streamline processes and improve productivity.

In my recent role as an Administrative Assistant/Product Launch Manager at Pachita’s Elotes, I managed cross-functional teams and conducted extensive market research, resulting in a 15% reduction in launch costs and a 25% increase in brand awareness within the first three months. My experience as an Executive Assistant at Ocean Oil further honed my skills in email correspondence and appointment-setting strategies, achieving a 97% appointment confirmation rate.

With a Bachelor of Science degree from the University of Ilorin and a Virtual Assistant Training Certificate from ALX Africa, I am committed to delivering high-quality support and enhancing operational efficiency. I thrive in dynamic environments and am always looking for ways to contribute to team success.

Experience

Work history, roles, and key accomplishments

FR
Current

Virtual Assistant

Freelancing

Detail-oriented Virtual Assistant with over 2 years of experience providing administrative support, executive assistance, and customer service. Proven ability to manage schedules, coordinate meetings, and handle customer inquiries efficiently.

DE

Marketing Assistant

Dasstob Financial Enterprise

Nov 2021 - Dec 2021 (1 month)

Assisted in generating reports and metrics to fine-tune marketing strategies. Coordinated communication and marketing activities, increasing overall team performance by 20%.

UP

Customer Support Representative

Upwork

Oct 2021 - Nov 2021 (1 month)

Delivered first-line support to over 100 customers daily, maintaining a 90% first-call resolution rate. Enhanced customer satisfaction through efficient processing of returns and refunds.

OO

Executive Assistant/Personal Assistant

Ocean Oil

Sep 2021 - Oct 2021 (1 month)

Provided comprehensive administrative support to the COO, improving email response time by 25% and achieving a 97% appointment confirmation rate through effective appointment-setting strategies.

PE

Administrative Assistant/Product Launch Manager

Pachita’s Elotes

Jan 2021 - Sep 2021 (8 months)

Managed cross-functional teams to meet project milestones for product rollout. Conducted market research and competitor analysis, leading to a 15% reduction in launch costs and a 25% increase in brand awareness.

Education

Degrees, certifications, and relevant coursework

University of Ilorin logoUI

University of Ilorin

Bachelor of Science, Various Fields

ALX Africa logoAA

ALX Africa

Virtual Assistant Training Certificate, Virtual Assistance

2022 - 2022

Completed a training program focused on virtual assistance, covering essential skills for administrative support and customer service.

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Aishat Yakub - Virtual Assistant - Freelancing | Himalayas