Aishat Yakub
@aishatyakub
Detail-oriented virtual assistant with a passion for productivity.
What I'm looking for
I am a detail-oriented and highly organized Virtual Assistant with over 3 years of experience in providing administrative support, executive assistance, and customer service. My proven ability to manage schedules, coordinate meetings, and handle customer inquiries efficiently has allowed me to excel in various roles. I am adept at using various software tools to streamline processes and improve productivity.
In my recent role as an Administrative Assistant/Product Launch Manager at Pachita’s Elotes, I managed cross-functional teams and conducted extensive market research, resulting in a 15% reduction in launch costs and a 25% increase in brand awareness within the first three months. My experience as an Executive Assistant at Ocean Oil further honed my skills in email correspondence and appointment-setting strategies, achieving a 97% appointment confirmation rate.
With a Bachelor of Science degree from the University of Ilorin and a Virtual Assistant Training Certificate from ALX Africa, I am committed to delivering high-quality support and enhancing operational efficiency. I thrive in dynamic environments and am always looking for ways to contribute to team success.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelancing
Detail-oriented Virtual Assistant with over 2 years of experience providing administrative support, executive assistance, and customer service. Proven ability to manage schedules, coordinate meetings, and handle customer inquiries efficiently.
Marketing Assistant
Dasstob Financial Enterprise
Nov 2021 - Dec 2021 (1 month)
Assisted in generating reports and metrics to fine-tune marketing strategies. Coordinated communication and marketing activities, increasing overall team performance by 20%.
Customer Support Representative
Upwork
Oct 2021 - Nov 2021 (1 month)
Delivered first-line support to over 100 customers daily, maintaining a 90% first-call resolution rate. Enhanced customer satisfaction through efficient processing of returns and refunds.
Executive Assistant/Personal Assistant
Ocean Oil
Sep 2021 - Oct 2021 (1 month)
Provided comprehensive administrative support to the COO, improving email response time by 25% and achieving a 97% appointment confirmation rate through effective appointment-setting strategies.
Administrative Assistant/Product Launch Manager
Pachita’s Elotes
Jan 2021 - Sep 2021 (8 months)
Managed cross-functional teams to meet project milestones for product rollout. Conducted market research and competitor analysis, leading to a 15% reduction in launch costs and a 25% increase in brand awareness.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Various Fields
ALX Africa
Virtual Assistant Training Certificate, Virtual Assistance
2022 - 2022
Completed a training program focused on virtual assistance, covering essential skills for administrative support and customer service.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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