Open to opportunities

Aisha Sambo

@aishasambo

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Biotechnology graduate with experience in customer service and data analysis.

Nigeria

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What I'm looking for

I am looking for a dynamic role that fosters continuous learning and allows me to contribute my diverse skills to innovative projects.

I am a dedicated biotechnology graduate with a strong foundation in data analysis and customer service. My journey began at Nile University of Nigeria, where I earned my Bachelor of Science in Biotechnology with Upper Second Class Honors. Throughout my academic and professional career, I have developed a passion for applying my knowledge to real-world challenges, particularly in the financial and biotechnology sectors.

My professional experience includes roles at various organizations, such as Premium Pension Limited, where I excelled in customer relations and data management. I have also worked with Contec Global Limited, utilizing my biotechnology expertise to mass-produce beneficial fungi for agriculture. My recent position at 24 Hours Group has further honed my skills in customer service and operations management, allowing me to effectively address client needs and enhance service delivery.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Premium Pension Limited

Mar 2023 - Present (2 years 5 months)

Served as the first point of contact, directing customers and providing solutions to their complaints by listening attentively and empathizing. Generated and printed Retirement Savings Accounts (RSA) statements, acquired new customers, and opened new RSAs.

Customer Service Data Entry Document Management Microsoft Excel Customer Relationship Management

Operations Customer Support

24 Hours Group

Jan 2023 - Present (2 years 7 months)

Managed a high volume of incoming and outgoing calls in the operations department, converting inbound calls into leads and then into towing jobs. Identified client needs and found appropriate solutions, utilizing Zoho CRM for customer data analysis.

Customer Service Zoho Data Analysis Problem Solving Communication

Biotechnology Specialist

Contec Global Limited

Jan 2021 - Present (4 years 7 months)

Mass produced entomopathogenic fungi using agricultural byproducts like carrots, rice, and wheat. Performed data analysis on the production process and results.

Biotechnology Agricultural Byproducts Data Analysis

Lab Assistant

Applied Biotechnology Lab

Jan 2019 - Present (6 years 7 months)

Carried out data analysis on gel electrophoresis and DNA extraction. This involved meticulous examination of experimental results to ensure accuracy and reliability.

Data Analysis Electrophoresis

Education

Degrees, certifications, and relevant coursework

Nile University of Nigeria

Bachelor of Science, Biotechnology

Grade: Upper Second Class Honors, CGPA: 4.02/5

Completed a Bachelor of Science in Biotechnology, achieving Upper Second Class Honors with a CGPA of 4.02/5. Gained comprehensive knowledge in biotechnology principles and applications.

Intelligence Quotient Academy

West African Senior School Certificate, General Studies

Grade: 8 distinctions, 1 credit

Achieved excellent results in the West African Examination Council (WAEC) with 8 distinctions and 1 credit. Developed a strong academic foundation across various subjects.