Open to opportunities

Ailani Williams

@ailaniwilliams

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Certified Automotive Technician combining mechanical problem-solving with people-first, high-quality customer service.

United States

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What I'm looking for

I want an automotive environment where I can keep learning, troubleshoot confidently, and deliver quality work with safety standards. I also want a team that values communication, training, and a positive, people-first customer experience.

I’m a certified Automotive Technician with strong technical curiosity and a hands-on, safety-first mindset. I bring “over six years” of customer service experience, including four years in restaurants as a hostess, server, bartender, and trainer—so I’m comfortable staying calm, communicating clearly, and delivering attentive service in fast-paced environments.

I’ve built practical experience across guest-facing roles—like Beauty Advisor and customer service positions—where I handled appointment scheduling, CRM software, customer concerns, and payments while keeping workstations organized and welcoming. Now I’m eager to keep growing my automotive knowledge, applying my troubleshooting skills, diagnostics mindset, and commitment to quality workmanship in a professional automotive environment.

Experience

Work history, roles, and key accomplishments

Cake Decorator

Kroger

Jan 2026 - May 2026 (4 months)

Worked as a certified cake decorator, preparing bakery items and maintaining a clean, well-organized work area. Delivered friendly customer service in a fast-paced retail environment.

Baking Food Safety Management Quality Control Customer Service order fulfillment

Hostess/Server

The Corner

Apr 2024 - Jul 2024 (3 months)

Provided hostess and server support, delivering attentive, friendly service in a fast-paced dining environment. Managed customer needs efficiently while coordinating with the team.

Hospitality Management Multitasking Table Cleanliness Order Taking POS systems Time Management

Hostess/Server/Bartender

Anita's Kitchen

Aug 2022 - Apr 2024 (1 year 8 months)

Served as a hostess, server, bartender, and trainer, supporting guests and the team during busy shifts. Handled beverage service and contributed to staff training while maintaining service standards.

Hospitality Management Bartending Staff Training Beverage Refills Guest Service Multitasking

Beauty Advisor

Ulta Beauty

Aug 2021 - Aug 2022 (1 year)

Provided beauty consults and customer support as a Beauty Advisor, helping shoppers find products that met their needs. Supported retail sales and maintained strong customer relationships through friendly, responsive service.

Retail Customer Service Product Demos Appointment Scheduling CRM Software Cash Handling