At Dell, I led a six-person cross-functional team integrating intelligent automation and natural language processing into an AI-driven customer support ecosystem. The work streamlined navigation and reduced manual operations by 15–20%.
I applied prompt engineering and human-in-the-loop design to turn more than 100 user research data points into UI/UX strategies and conversational wireframes. I also maintained data integrity across project wireframes and models while meeting accessibility requirements.
At Microsoft, I contributed to the design system component library across Microsoft Fabric tools and conducted usability testing and research with participants. I also designed AI-enabled workflow features that raised user engagement by 38% in beta testing.
At Just In., I designed interactive prototypes in Figma and implemented a scalable design system to unify brand visuals and improve design-to-engineering handoffs. I also taught hands-on Figma workshops at Figma DeCal and developed documentation and best practices for the program.
