Ahmed Mahmoud

Managed relationships with 48 active sub-agents across the MENA region, ensuring consistent engagement and service quality. Re-engaged five key agencies, eliminated partner complaints, and secured new partnerships including a U.S.-based accreditation organization.

Promoted study opportunities abroad and engaged prospective students through school presentations and tours. Developed relationships with schools and partners, participated in admissions events and marketing campaigns, and generated detailed admissions reports.

Promoted study abroad opportunities and recruited students for partner universities. Represented the company at 6 university fairs, 9 mini fairs, and 13 school visits, secured partnerships with two international schools, and enrolled over 50 students.

Developed and delivered interactive, learner-centered sessions to ensure student engagement and understanding. Equipped students with presentation and communication skills and conducted online sessions with tailored follow-up materials.

Managed chat support channel, providing real-time assistance and prompt responses to customer inquiries. Resolved issues efficiently using critical thinking and tracked customer satisfaction to ensure high service levels.

Created documentation and project analyses for new games, participated in Alpha, Beta, and user testing, and produced engaging content. Initiated projects, developed strategies to meet targets, designed marketing campaigns, and trained new hires.

Delivered prompt and accurate responses to customer inquiries, fostering a positive customer experience. Utilized strong problem-solving skills to resolve issues efficiently and monitored satisfaction levels to maintain high standards.

Graduated from the Faculty of Arts, English Department, Cairo University in 2019.