Diana Wasfy
@dianawasfy
Chat support agent tuning AI responses for automotive industries, with experience in customer care sales and English education.
EgyptWhat I'm looking for
Since March 2025, I’ve worked as a chat support agent, tweaking AI responses for automotive industries.
Before that, I worked in a B2B account for a company based in Dubai, selling virtual customer care to businesses. I also made cold calls in real estate during summer 2023.
At Kaumeya American School, I worked as Assistant principal from September 2022 to September 2024. I also gave one-on-one English conversation lessons in 2024–2025.
Earlier, I worked as an SMT Administrator at GEMS Academy Alexandria and in the administration of the Junior Department at House of English. I also conducted marketing research during training at Unilever Mashreq, including research for a new product and planning a compatible marketing campaign.
Experience
Work history, roles, and key accomplishments
Chat Support Agent
Unknown
Mar 2025 - Present (1 year 8 months)
Currently working as a chat support agent, tweaking AI responses for automotive industries.
B2B Sales Representative
Unknown
Jan 2024 - Jan 2025 (1 year)
Worked in a B2B account for a company based in Dubai, selling virtual customer care to businesses.
English Conversation Tutor
Self Employed
Jan 2024 - Jan 2025 (1 year)
Gave one on one English conversation lessons.
Assistant Principal
Kaumeya American School
Sep 2022 - Sep 2024 (2 years)
Worked as Assistant principal at Kaumeya American School.
Cold Caller
Unknown
Jun 2023 - Aug 2023 (2 months)
Worked in cold calling in real estate for 6 months in the summer of 2023.
SMT Administrator
GEMS Academy Alexandria
Jan 2018 - Sep 2021 (3 years 8 months)
Worked as an SMT Administrator at GEMS Academy Alexandria.
Junior Department Administrator
House of English
Sep 2013 - Dec 2015 (2 years 3 months)
Worked in the Administration of the Junior Department at House of English.
Foundation Stage English Teacher
Quds International
Aug 2010 - Jun 2011 (10 months)
Worked as a foundation stage English teacher in the American department at Quds International.
Education
Degrees, certifications, and relevant coursework
TEFL Course
TEFL Certificate, Teaching English as a Foreign Language
Grade: B+
Finished the TEFL course in October 2015 with a grade of B+.
IELTS
IELTS, English Language Proficiency
Grade: 7.5
Took IELTS and achieved a score of 7.5.
Alexandria University
Bachelor of Commerce, Accounting
2003 - 2007
Grade: Good
Studied Accounting at the Faculty of Commerce, English section, and graduated with a grade of Good.
Arab Academy for Science and Technology
IGCSE, General Education
2000 - 2003
Completed IGCSE studies at the Arab Academy for Science and Technology in Alexandria, Egypt.
Elnasr Girls College
High School Diploma, General Education
1990 - 2000
Attended Elnasr Girls College in Alexandria, Egypt.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Skills
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