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Ahmed Mabrouk ShahinAS
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Ahmed Mabrouk Shahin

@ahmedmabroukshahin

IT Senior Engineer at Salam Properties Company, improving infrastructure reliability through root cause analysis and automated administrative tasks.

Egypt
Message

At Salam Properties Company, I administer core server infrastructure, Active Directory, and Microsoft 365 to support reliable, secure operations. I lead problem management and root cause analysis, and oversee physical security and surveillance systems.

Previously at Elaraby Group, I managed recurring infrastructure problems and deployed FortiGate and Palo Alto firewalls for network segmentation. I also administered endpoint security across 1,000+ nodes, supported VMware ESXi, and worked with network and IT support teams across enterprise environments.

Experience

Work history, roles, and key accomplishments

EG

Network Administrator

Elaraby Group

Jan 2019 - Dec 2021 (2 years 11 months)

Designed, configured, and maintained enterprise network infrastructure including Cisco routers/switches and Aruba wireless controllers. Implemented Cisco TACACS+ for access control and deployed Riverbed appliances for WAN optimization, while monitoring network performance with SolarWinds and MRTG.

EG

IT Support Specialist

Elaraby Group

Jan 2015 - Dec 2019 (4 years 11 months)

Provided Tier-2 technical support for hardware, operating systems, and network connectivity, handling 100+ tickets monthly through Freshservice. Deployed Windows Deployment Services for automated workstation imaging and supported unified communications migration from Lync 2010 to Skype for Business 2015.

Education

Degrees, certifications, and relevant coursework

CA

Cairo Higher Institute Modern Academy

Bachelor of Science, Information Systems

Bachelor's degree in Information Systems, graduated in 2014.

CI

Cisco

CCNA - Cisco Certified Network Associate, Networking

Certified as Cisco Certified Network Associate (CCNA).

MI

Microsoft

MCSA - Windows Server 2019/2022, Windows Server

Certified as Microsoft Certified Solutions Associate (MCSA) for Windows Server 2019/2022.

AX

AXELOS

ITIL V3 Foundation - Service Management, Service Management

Certified as ITIL V3 Foundation in Service Management.

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