At Accenture Solutions Pvt Ltd, I advise employees on benefits enrollment and clarify total rewards packages. I also support sensitive employee relations cases and help resolve them in a timely way.
I audit ServiceNow cases to maintain data integrity and analyze root causes to improve team accuracy. I also prioritize and escalate complex inquiries through the ticketing process.
At Micron Technology, I guided employees through benefits and HR inquiries using PeopleNow, ServiceNow, and Workday. I prepared SOPs and process maps and investigated escalations to support process improvements.
Earlier, at PepsiCo Global Business Services India LLP, I processed HR projects using SuccessFactors, SAP, and ServiceNow, and trained new hires and stakeholders. I began in HR quality at Accenture Solutions Pvt. Ltd, checking transactions and auditing Workday requests for accuracy and compliance.
