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Ahmed Essam

@ahmedessam5

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Bilingual Customer Support Specialist (English C1, Arabic) | Voice & Chat Support | CRM | Data-savvy

Egypt

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What I'm looking for

I'm seeking remote customer service, customer success, chat support and data entry roles.

Customer Support Specialist on an international account, handling sales and retention inquiries through voice and chat. I address customer concerns, explain service options clearly, keep accurate CRM case notes, and flag recurring issues for follow-up. English C1 (IELTS) and native Arabic.

I also bring strong data and spreadsheet skills. As a Business Intelligence freelancer, I build Excel and Power BI reporting and have cleaned 100K+ records with SQL, cutting weekly manual reporting time by 50%. Microsoft Certified Power BI Data Analyst (PL-300) and Google Data Analytics certified.

I'm looking for remote customer service, customer success, chat support and data entry roles, and I'm based in Cairo (UTC+3) with flexible hours for US, UK and EU teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

International Account

Apr 2026 - Present (6 months)

Handled sales and retention inquiries through voice and chat, addressing customer concerns and explaining service options clearly. Maintained accurate CRM case notes and identified recurring issues to support follow-up and resolution.

Voice support Live Chat Sales Support Customer Retention CRM Active Listening Problem Solving

Current

Business Intelligence Freelancer

Current

Self Employed

Aug 2024 - Present (2 years 2 months)

Translated business reporting needs into Excel and Power BI dashboards for financial, HR, and supply-chain users. Organized and cleaned 100K+ transactional records with SQL pipelines, reducing weekly manual reporting time by 50%.

Excel Power BI SQL Data Cleaning Dashboarding Reporting

Power BI Engineering Intern

Digital Egypt Pioneers Initiative (DEPI)

Transformed relational data using SQL and Power Query; automated data refreshes and validation checks for operational reporting. Earned the DEPI Power BI Achiever distinction in May 2025.

SQL Power Query Power BI data transformation Automation