Ahmed DocratAD
Open to opportunities

Ahmed Docrat

@ahmeddocrat

Experienced Head of Online Sales with a focus on customer satisfaction.

South Africa

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

As a highly motivated and enthusiastic professional, my career is marked by extensive experience in the insurance sector, complemented by a robust background in online services, including sales and customer relations. I excel in seamlessly integrating traditional industry knowledge with modern digital competencies, ensuring exceptional service delivery and customer satisfaction.

In my role as Head of Online Sales at Securitek Distributors, I manage online brand and product campaigns to enhance visibility and awareness in the digital space. I oversee online sales management, ensuring efficient handling of orders and cultivating strong customer relationships. My analytical skills allow me to assess market trends, informing product positioning and promotional efforts, which drive increased online engagement and revenue.

Previously, I served as a Sales Executive at Hollard Insurance, where I converted leads into sales and maintained high levels of customer satisfaction. My experience also includes managing fleet operations at Telkom Insurance and processing insurance claims at Santam Insurance. I am dedicated to achieving sales targets and fostering loyalty among customers.

Experience

Work history, roles, and key accomplishments

TI

Fleet Manager

Telkom Insurance

Jan 2011 - Jan 2013 (2 years)

Developed strategic plans for fleet management, ensuring compliance with regulations. Supervised operations and coordinated vehicle assignments to optimize efficiency and managed the disposal of fleet vehicles.

SI

Claims Agent

Santam Insurance

Jan 2009 - Jan 2011 (2 years)

Registered and processed insurance claims efficiently, ensuring customer satisfaction through clear communication. Collaborated with departments to streamline the claims process and resolve customer needs.

Education

Degrees, certifications, and relevant coursework

FB

Financial Advisory and Intermediary Services Board

License, Financial Services

2011 -

Obtained an official License to sell insurance products and offer financial advice through successful completion of the Regulatory Examination for Financial Services Representatives.

NS

Nirvana Secondary School

High School Diploma, General Education

2008 -

Tech stack

Software and tools used professionally

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Ahmed Docrat - Head of Online Sales - Securitek Distributors | Himalayas