Ahmed Docrat
@ahmeddocrat
Experienced Head of Online Sales with a focus on customer satisfaction.
What I'm looking for
As a highly motivated and enthusiastic professional, my career is marked by extensive experience in the insurance sector, complemented by a robust background in online services, including sales and customer relations. I excel in seamlessly integrating traditional industry knowledge with modern digital competencies, ensuring exceptional service delivery and customer satisfaction.
In my role as Head of Online Sales at Securitek Distributors, I manage online brand and product campaigns to enhance visibility and awareness in the digital space. I oversee online sales management, ensuring efficient handling of orders and cultivating strong customer relationships. My analytical skills allow me to assess market trends, informing product positioning and promotional efforts, which drive increased online engagement and revenue.
Previously, I served as a Sales Executive at Hollard Insurance, where I converted leads into sales and maintained high levels of customer satisfaction. My experience also includes managing fleet operations at Telkom Insurance and processing insurance claims at Santam Insurance. I am dedicated to achieving sales targets and fostering loyalty among customers.
Experience
Work history, roles, and key accomplishments
Head of Online Sales
Securitek Distributors
Jan 2021 - Apr 2024 (3 years 3 months)
Managed online brand and product campaigns to enhance visibility. Oversaw online sales management, ensuring efficient order handling. Cultivated strong customer relationships and implemented strategies to optimize sales performance based on market trends.
Sales Executive
Hollard Insurance
Jan 2013 - May 2019 (6 years 4 months)
Converted leads into insurance policy sales, achieving sales targets through effective strategies. Fostered customer relationships and trained new employees in sales techniques to enhance team performance.
Fleet Manager
Telkom Insurance
Jan 2011 - Jan 2013 (2 years)
Developed strategic plans for fleet management, ensuring compliance with regulations. Supervised operations and coordinated vehicle assignments to optimize efficiency and managed the disposal of fleet vehicles.
Claims Agent
Santam Insurance
Jan 2009 - Jan 2011 (2 years)
Registered and processed insurance claims efficiently, ensuring customer satisfaction through clear communication. Collaborated with departments to streamline the claims process and resolve customer needs.
Education
Degrees, certifications, and relevant coursework
Financial Advisory and Intermediary Services Board
License, Financial Services
2011 -
Obtained an official License to sell insurance products and offer financial advice through successful completion of the Regulatory Examination for Financial Services Representatives.
Nirvana Secondary School
High School Diploma, General Education
2008 -
Availability
Location
Authorized to work in
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