Open to opportunities

Ahmed Ali

@ahmedali36

Message

I improve customer outcomes through support, sales, coaching, and process improvement.

Egypt

Message

What I'm looking for

I'm looking to bring my customer support, coaching, escalation management, and process-improvement experience to a team where I can improve customer outcomes, develop people, and raise performance standards.

I've delivered customer support, sales, collections, and team leadership results across telecom, retail, real estate, solar, and hearing care. At Audien Hearing, I progressed from Customer Support Representative to Hearing Specialist to Supervisor, leading specialists and support agents while maintaining individual performance.

I use coaching, QA audits, KPI analysis, escalation handling, and CRM tools to improve retention and customer outcomes. I’ve resolved billing, technical, and account issues at a 95%+ resolution rate, trained 15+ agents, generated qualified leads, exceeded sales targets, and achieved 120% recovery rates through relationship-focused negotiation.

Experience

Work history, roles, and key accomplishments

Team Leader

Audien Hearing

Led a team of Hearing Specialists and Customer Support agents while maintaining strong individual performance alongside team targets. Ran coaching, QA audits, performance analysis and escalation handling.

Team Leadership Coaching QA auditing KPI Analysis CRM Systems Salesforce Zendesk Escalation Handling Process Improvement

Telecom Sales Representative

High-volume call centre

Exceeded monthly targets by 20% by tailoring solutions to customer pain points. Maintained a 92% customer satisfaction rate while upselling premium packages, earning Top Performer recognition three months running.

Telecom Sales Upselling Active Listening Objection Handling Customer Satisfaction

Debt Collection Specialist

Recovery & Negotiation

Achieved 120% recovery rates through balanced negotiation strategies that preserved customer relationships rather than damaging them.

Debt Collection Negotiation Customer Relationship Management Recovery

Cold Calling Specialist

Solar Panel Sales & Lead Generation

Built and ran cold-calling campaigns generating 200+ monthly leads, using targeted scripts, energy cost-saving insights and market trend analysis. Converted cold leads into qualified appointments for solar consultations.

Cold Calling Lead Generation Sales Market Analysis Objection Handling Scripting

Customer Support Specialist

Telecom & Retail

Resolved billing, technical and account issues with a 95%+ resolution rate. Handled 40+ daily interactions while maintaining 90%+ customer satisfaction scores.

Customer Support Billing Technical Troubleshooting Problem Solving Active Listening Training First Call Resolution

Acquisition Manager

Real Estate

Generated 10–30 qualified leads daily through strategic engagement of warm leads, using persuasive communication and market analysis to boost conversion rates by 40%. Ranked consistently in the top 5% for lead quality.

Lead Generation Cold Calling Client Acquisition Market Analysis Persuasion Negotiation