Open to opportunities

Youssef Nasser Ali

@youssefnasserali

IT Support Specialist at Diagram Construction, supporting 170+ users and managing VMware ESXi, Active Directory, and network infrastructure.

Egypt

Message

At Diagram Construction, I provide IT support to 170+ users, troubleshoot devices and network connectivity, and manage IT equipment procurement and inventory.

I also plan and support infrastructure installations, and use VMware ESXi, Active Directory Domain Services, and DHCP to support virtual machines and shared file services. Previously, at CQC, I supported an environment of 240+ PCs, three servers, and a firewall, and provided Oracle ERP support.

Experience

Work history, roles, and key accomplishments

Current

Network & Cybersecurity Instructor

Current

EYOUTH – Digital Egypt Cubs Initiative

May 2026 - Present (6 months)

Deliver hands-on training in networking and cybersecurity concepts to 150+ students. Teach network fundamentals, cybersecurity principles, and guide practical labs.

Networking Cybersecurity Training Threat Detection Troubleshooting

Current

IT Support Specialist

Current

Diagram Construction

Jan 2026 - Present (10 months)

Provide end-user technical support and resolve hardware, software, and network issues for 170+ users. Manage IT procurement, inventory, and infrastructure projects including VMware ESXi and Active Directory.

VMware ESXi Active Directory DHCP File And Print Servers LAN Structured Cabling IT Procurement Inventory Management Technical Quotations Network Troubleshooting

IT Support

CQC

May 2024 - Oct 2025 (1 year 5 months)

Supported and maintained an environment of 240+ PCs, 3 servers, and a firewall. Configured network devices, provided Oracle ERP support, and resolved high-priority network issues.

Cisco Routers Router Huawei HP routers DHCP NAT WiFi Oracle ERP Toad Managed Switches Firewalls Network Troubleshooting

Instructor

Udacity – Digital Egypt Cubs Initiative

Aug 2024 - Aug 2025 (1 year)

Trained 200+ students in software development fundamentals, achieving an 85% student success rate. Helped students develop problem-solving skills and IT concepts.

Software Development Training Problem Solving IT concepts

Education

Degrees, certifications, and relevant coursework

Suez Canal University

Bachelor's Degree, Electrical Engineering (Computer & Control)

Bachelor's degree in Electrical Engineering with a focus on Computer and Control. Graduation project involved developing a surveillance camera security system using face detection and recognition algorithms, IP cameras, database integration, and a mobile app interface.