Ahmed Abdelfattah

I am a customer service specialist with four years of experience delivering remote and in-office support for healthcare and dental clients. My background as a general dentist gives me a strong foundation in empathy, clear communication, and attention to detail that improves patient and client interactions.

At Vezeeta and Concentrix I handled inbound calls, email, and chat, consistently meeting KPIs for call quality, resolution time, and customer satisfaction. I updated and maintained customer databases accurately and worked closely with supervisors and care-center teams to resolve issues.

As a practicing general dentist and former dental intern, I provide patient consultations, treatments, and education while maintaining confidential records. I leverage clinical experience to better understand patient needs and translate that understanding into compassionate support and effective problem solving.

I am seeking remote healthcare or dental customer service roles with USD-based compensation where I can apply CRM expertise (Zendesk, Salesforce, Freshdesk), strong communication, and a service-first mindset to improve patient experience and operational outcomes.